Front Office Assistant

Friendly House, Inc., is a 501(c) 3 non-profit agency located in Phoenix, Arizona whose primary function is to provide a variety of educational and social service programming aimed at addressing the needs of low-income individuals and families, vulnerable populations and diverse communities. Additionally, Friendly House operates a charter school, Academia del Pueblo, with the mission to provide an academic environment which promotes a culture of high expectations to students from diverse cultures. Friendly House was organized in 1920 as the Phoenix Americanization Committee by a group of Phoenix citizens with the assistance of the United States Department of Education. In our 100-year history, the work of Friendly House has resulted in building resilient communities that are helping to spur economic development, stabilize neighborhoods and revitalize our city.

Under the general supervision of the Front Office Coordinator, provides frontline reception and courteous customer service. Performs various clerical duties such as data entry and establishing / maintaining accurate records. Maintains confidentiality and student privacy rights per FERPA, updates and creates Excel spreadsheets to manage data and summary information. Handles day-to-day student outreach and enrollment and records. Maintains student files and records required data into integrated student database. Provides routine advice, guidance and assistance to departments, staff, and to prospective and current students regarding enrollment or records and registration policies and procedures.

Responsibilities :

• Enter attendance in the data system and attend inbound and outbound phone calls for attendance and Outcomes
• Enter student demographic data in State data management system.
• Engage with walk-in clients and help provide internal Friendly House and external community resources such as : other Friendly House departments, education, workforce, job readiness assistance, support services, and connections with outside agencies
• Collect all support information entered in the correspondence data systems.
• Provide information about the program and support services by phone, in person and at community events.

Create and keep updated adult learners' files.

Job Qualifications :

Preferred Qualifications :

Hours are Monday through Thursday 4 to 8 PM or as needed.

Salary range $18- $20 an hour

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