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Experience Verification Agent
Experience Verification AgentHilton Grand Vacations • Orlando, FL, US
Experience Verification Agent

Experience Verification Agent

Hilton Grand Vacations • Orlando, FL, US
[job_card.variable_hours_ago]
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  • [job_card.full_time]
[job_card.job_description]

Experience Verification Agent

As an Experience Verification Coordinator at Hilton Grand Vacations, you will play a critical role in ensuring accuracy and compliance across all tours. Your mission is to verify and confirm that every tour is properly accounted for and coded, maximizing our pipeline and maintaining consistency across all sites. You will also manage fee collections for no-shows and rack rates, conduct discovery calls, and provide exceptional guest support to uphold.

What will it be like to be a Team Member?

At Hilton Grand Vacations, we put people firststarting with our customers and extending to our Team Members. We empower you to take ownership, deliver excellence, and grow your career while helping guests create unforgettable vacation experiences. With world-class properties, unparalleled benefits, and a culture built on inspired ownership, every day is an opportunity to make a grand impact.

Why do Team Members Like Working for us?

  • Driven hourly pay plus bonuses
  • Get your earned pay any time before payday through DailyPay
  • Medical, Dental, and Vision benefits starting on Day One! Generous Vacation Time Off Program
  • Paid Sick Time
  • GO Hilton Discounted hotel rates worldwide 401(k) program with company match
  • Employee stock purchase program purchase shares at a discounted rate
  • Tuition and certification reimbursement programs Recognition Programs and Rewards
  • Internal Growth and Career Pathing
  • And Much More!

Key Responsibilities :

  • Maintain a positive, professional demeanor when interacting with guests and team members.
  • Conduct discovery and collection calls using approved scripts.
  • Review daily tour reports and verify accuracy of guest information.
  • Collect fees for no-shows and rack rates promptly and professionally.
  • Provide feedback to management regarding qualification issues or misrepresentation.
  • Ensure guests receive accurate information about packages, tours, and accommodations.
  • Handle inquiries and resolve guest concerns with empathy and efficiency.
  • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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    Verification • Orlando, FL, US

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