Systems Engineer (Hybrid / Greensboro, NC)

Welcome to Ovation Healthcare!

At Ovation Healthcare, we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.

We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.

Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit

SUMMARY

The Systems Engineer plans and builds the organization’s systems infrastructure, including both hardware and software. Working under moderate supervision, this position designs information systems that meet user needs and align with the overall IT architecture. The role is responsible for preparing lifecycle validation of systems and solutions to identify technical constraints and capabilities for the organization’s requirements.

Designs, Implements, Manages and Support various technologies for the organization and ITS Department. Microsoft End Point Manager (MEM) for Win Intel Devices, imaging, patching, software deployment, Mobile Device Management, Print and Print Server Management. Team works with all our hardware vendors to select standards that fit in the environment. Desktop virtualization for Windows 365 and Horizon are within our scope. Provide Tier III support to Field Services and the organization. Procure, manage and deploy cellular devices and pagers. The EUD team’s charge is to design, implement and deploy a outstanding end user experience for the items in our charge.

JOB DUTIES

Plan and build the organization’s systems infrastructure, including both hardware and software components, to support business requirements.

Design information systems that align with user needs and the overall IT architecture under moderate supervision.

Prepare lifecycle validation of systems and solutions to identify technical constraints and assess system capabilities relative to organizational requirements.

Implement and modify infrastructure and network components to maintain system performance and reliability.

Monitor operational system performance to maximize the utilization of IT resources and ensure efficient functioning.

Design system architecture that meets current and future business needs.

Designs, Implements, Manages, and Supports various technologies for the organization and ITS Department.

Microsoft End Point Manager (MEM) for Win Intel Devices, imaging, patching, software deployment, Mobile Device Management, Print and Print Server Management. Team works with all our hardware vendors to select standards that fit in the environment. Desktop virtualization for Windows 365 and Horizon are within our scope.

Provide Tier III support to Field Services and the organization.

Procure, manage and deploy cellular devices and pagers. The EUD team’s charge is to design, implement and deploy a outstanding end user experience for the items in our charge.

Collaborate with functional and operational managers to understand information requirements and support the development of project plans, cost estimates, and schedules.

Assist in troubleshooting and resolving system issues as they arise.

Maintain documentation related to systems design, configurations, and operational procedures.

Perform additional duties as reasonably required or assigned to support the organization’s IT infrastructure and goals.

EDUCATION

Bachelor's Degree

COMPETENCIES

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; and responds well to questions.

Written Communication - Able to read and interpret written information.

Teamwork - Contributes to building a positive team spirit.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment.

Attendance / Punctuality - Is consistently at work and on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.

Adheres to Ovation Healthcare Values, Code of Conduct and Employee Handbook.

Completes all yearly education in a timely manner.

Keeps certification and / licensure required for position up-to-date with no expiration.

System Architecture Design - Designs and develops system architecture that aligns with organizational goals and IT standards, ensuring scalability and efficiency.

Infrastructure Development and Deployment - Builds and configures hardware and software components, including servers, storage, and networking systems.

System Performance Optimization - Monitors, analyzes, and adjusts operational systems to maximize performance, reliability, and resource utilization.

Lifecycle Validation and Technical Assessment - Conducts technical validation and system lifecycle reviews to identify constraints and ensure alignment with business requirements.

Requirements Gathering and Analysis - Collaborates with business and functional leaders to gather information system requirements and define effective technical solutions.

Cost Estimation and Planning - Contributes to the development of project plans, schedules, and cost estimates for infrastructure projects.

Problem Resolution and Troubleshooting - Diagnoses and resolves infrastructure-related issues, escalating complex problems as necessary.

Collaboration and Communication - Coordinates with cross-functional IT teams, project stakeholders, and end users to ensure successful solution delivery.

Security and Compliance Adherence - Implements infrastructure with a focus on meeting security protocols and compliance standards.

Documentation and Knowledge Sharing - Creates and maintains technical documentation for systems, configurations, and procedures to support ongoing operations and knowledge transfer.

Additional responsibilities may be assigned as required to support the organization's goals.

Working Conditions and Physical Requirements :

Reliable high-speed internet connection is required for all remote / hybrid positions.

Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities.

A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations.

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