Guest Transit Host- Dollywood Theme Park - Part Time Seasonal

Guest Transit Host- Dollywood Theme Park - Part Time Seasonal

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Guest Transit Host who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Guest Transit Host checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Tram Driver and Conductor position is defined by various positions to include Tram Driver, Conductor and Crowd Control. The Tram Driver and Conductor is responsible for all aspects of assigned areas, to include safety, friendliness, cleanliness and line speed.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Greets Guests and initiates friendly interaction. Provides Guest excellence, which exceeds expectations
• Effectively uses empowerment to ensure Dollywood's 100% Satisfaction Guarantee policy is implemented
• Reacts calmly and quickly in stressful / emergency situations. Physically assist Guests throughout the area as required
• Effectively performs in the role of Tram Operator to include (but not limited to) :

Transports Guests via multi-unit conveyances in a safe and efficient manner

Visually observes trailing cars on multi-unit conveyances for potential safety hazards

Management reserves the right to change and / or add to these duties at any time

Education and Experience Required

Knowledge, Skills, and Abilities

Ride Operators at rides designated as High Thrill Attractions (as defined by IAAPA standards)

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.