Desktop Analyst

Job Description

Job Description

Are you passionate about technology and love helping people? Do you thrive in a collaborative environment where kindness, optimism, and hard work are celebrated? We believe in creating a workplace that’s not only productive but also fun—a place where your contributions matter and your growth is supported.

We’re looking for a Desktop Support Analyst who brings energy and innovation to their work while delivering exceptional IT support. This role is perfect for someone who enjoys solving problems, mentoring others, and making a positive impact every day.

What You’ll Do

• Provide hands-on and remote support for desktops, laptops, mobile devices, and related hardware / software.
• Troubleshoot a wide range of issues including networking, video conferencing, and infrastructure.
• Manage and resolve IT incidents across multiple levels.
• Install and configure personal computer systems and related components.
• Maintain and optimize Active Directory, Group Policies, and network printing.
• Work with System Center Configuration Manager (SCCM) for deployment, monitoring, and administration.
• Identify and evaluate new hardware / software solutions with a focus on efficiency.
• Collaborate with team members and provide guidance to ensure smooth operations.
• Minimum of 3+ years supporting IT operations.
• Strong root cause analysis and troubleshooting skills.
• Operational knowledge of Active Directory and Organizational Units.
• Understanding of networking principles.
• Skilled in desktop / laptop / mobility hardware maintenance and repair.
• Familiarity with SCCM and Windows environments.
• Excellent communication skills and ability to work effectively across teams.
• Experience with HP devices, label printers, and desktop repairs.
• Industry certifications such as CompTIA A+, Network+, Security+, or ITIL Foundation.
• Experience in multi-site environments.