Senior Systems Engineer (MSP) (Roanoke)

Senior Systems Engineer (MSP)

If youre an experienced MSP engineer ready for your next stepwhere youll lead projects, solve complex escalations, and help shape technical standardsthis is the role for you.

This fast-growing Managed Service Provider supports small and mid-sized businesses with modern, reliable IT solutions, including cloud migrations, cybersecurity, network engineering, disaster recovery, and Co-Managed IT support. They pride themselves on being proactive, responsive, and deeply committed to delivering real business value through exceptional technical execution.

What sets this team apart? Growth. They invest in people, promote from within, and give driven engineers real pathways into project work, leadership, and advanced architecture. Many of their senior staff started in technical support roles and advanced by consistently delivering excellence, taking initiative, and leaning into professional development.

If you're looking for a place to build a career, not just take a job , youll feel right at home.

Role : Senior Systems Engineer (MSP)

As a Systems Engineer, youll serve as a technical leaderhandling escalations, driving infrastructure and security projects, and mentoring junior engineers. Youll work directly with clients, project managers, and leadership to design, implement, and support advanced IT solutions across cloud, security, and networking.

This role is perfect for someone who loves solving complex problems, enjoys project work, and thrives in a collaborative MSP environment.

Key Responsibilities

• Serve as the escalation point for Level 1 & Level 2 engineers
• Partner with the Project Manager to scope, plan, and execute client infrastructure and security projects
• Design, deploy, and support Microsoft Azure & Microsoft 365 solutions (Exchange Online, Teams, SharePoint, Intune, Azure AD / Entra, Azure VMs)
• Manage Windows Server environments (AD, DNS, DHCP, Group Policy, hybrid environments)
• Configure and troubleshoot firewalls, VPNs, VLANs, routing, switching (SonicWall, Fortinet, Ubiquiti, etc.)
• Maintain virtualized environments (VMware, Hyper-V, Azure Virtual Desktop)
• Administer backup & DR tools (Datto, Veeam, etc.)
• Lead cybersecurity initiatives : MFA, EDR / XDR, Conditional Access, Zero Trust, SIEM / MDR, vulnerability management
• Develop PowerShell automation; Python or other scripting is a plus
• Maintain technical documentation and standards (IT Glue or equivalent)
• Participate in client meetings and translate technical designs into clear business value
• Ensure best-practice alignment with compliance frameworks (NIST, HIPAA, CJIS)

Required Experience

Compensation & Benefits