Service Desk Supervisor

A company is looking for a Service Desk Supervisor to oversee the IT Service Desk and provide technology support.

Key Responsibilities

Supervise and mentor Help Desk staff, including conducting performance evaluations and managing schedules

Monitor and report on Key Performance Indicators while handling technical escalations and overseeing training

Manage firm-wide communications regarding technology service downtime and participate in new application testing

Required Qualifications

Four-year technical degree or equivalent work experience

6+ years of Help Desk experience in an enterprise environment

6+ years of Microsoft product support experience

2+ years of supervisory experience managing a team of five or more

Willingness to respond during emergencies and work overtime as needed