Senior Business Analyst

Senior BA Lead

Senior BA Lead will work closely with business partners to gain in depth understanding of customer's business strategy, processes & operational challenges. Responsibilities will include managing the requirements phase of the various projects. Senior BA role will oversee and manage the quality deliverables from the IT teams and making sure requirements and processes are documented based on the expected standards. This role will also be responsible to lead various workshops with business partners, to derive the discussions in order to gather their requirements.

The responsibilities for this role include :

• Deliver Standard Operating Procedure & Controls documentation connected to operating model / process improvement initiatives.
• Serve as liaison between Business and IT, translating business needs into functional business requirements. Collaborate with business partner to define business requirements for a project.
• Manage key policy administration system enhancements as well as involvement in testing and release management. Work with business partners to develop acceptance criteria and a plan to facilitate user acceptance testing to ensure that the solution meets the business needs.
• Policy administration system change management support for Underwriting teams, helping them to navigate system upgrades, defect reporting and any required interim workarounds.
• Managing Shared Services migrations and ongoing oversight of service delivery.
• Premium Booking.
• Audit support.
• Ownership of assigned systems and process, ensuring overall performance and customer satisfaction.
• Work with Operations counterparts & business leadership to ensure requirements are accurately captured and prioritized for delivery on assigned projects.
• Identify root causes and solutions; work with Operations leadership, SMEs and support staff to deliver short and longer term improvements.
• Track system user / stakeholder feedback and identify training requirements.
• Coordinate and deliver required training for business team and other key stakeholders on process and technology initiatives.
• Prepare project documentation such as meeting minutes, business process documents and other process workflow diagrams as required.
• Handle and escalate backend data issues.

Required Qualifications :