Customer Service Representative

VCA Animal Care Center is seeking an experienced Client Service Representative to join our team.

We’re looking for a personable yet highly professional oriented person to join us in delivering excellent client service at our busy 24 hour facility.

Compensation: $20-$23/hour, DOE, including a weekend shift differential

Responsibilities will include:

• Warmly greeting clients in person or over the phone.
• Handling telephone calls, texts, emails, WOOFware and Teams messages.
• Managing patient check-ins, appointment scheduling, and confirmations.
• Explaining treatment plan fees and invoicing to clients.
• Providing information about our products and services, including educating clients on medical vs. non-medical pet care.
• Offering alternate payment methods to clients.
• Managing patient records for appointments.
• Overseeing electronic medical records, reports, and correspondences.
• Ensuring appointments, medical records, and electronic payments are well-organized.
• Demonstrating a commitment to continuous learning in veterinary administration, with a strong focus on customer service.
• Making quality decisions to choose the most appropriate course of action.
• Developing and maintaining excellent listening and communication skills with management, doctors, clients, and associates.
• Participating in webinars and other continuing education opportunities to expand your knowledge and skills

Benefits: VCA offers a comprehensive benefits package to support the health, well-being, and professional development of its associates.

• Mental Health: Access to the Lyra mental health platform, including up to 12 therapy sessions per year, guided self-care, and meditation resources.
• Full Healthcare: Comprehensive medical, dental, and vision insurance with HSA/FSA options, as well as fertility benefits.
• Paid Time Off: Paid vacation, sick, parental, and bereavement leave.
• Financial Support: 100% employer-paid short-term and long-
• Protection: Access to the Better Together Fund for crisis support in qualifying situations.
• Perks: Rabies prophylaxis vaccine and titer testing.
• Education: Continuing Education (CE) allowance for veterinarians and credentialed veterinary technicians, along with access to WOOF University, which includes RACE-approved courses.
• Latest Tech & Innovation: Opportunities to work with the latest technology and programs that encourage innovation and creativity, such as VCA Next.
• Sponsorships: Penn Foster and VTNE test prep sponsorships, as well as VTNE prep courses.
• Discounts: Discounted Low-Stress Handling, Fear Free, and AAFP Cat-Friendly certifications, along with VETGirl and VIN subscriptions.
• Freebies: Free NAVTA membership and a free subscription to Plumb’s.
• Programs: Leadership development and mentorship programs.
• Retirement: 401(k) retirement savings plan with increasing employer contribution.
• Full Coverage: 100% employer-paid professional liability coverage and life insurance coverage equal to one year’s salary.
• Pet Care Perks: Generous pet care discounts and VIP programs.
• Advisory Services: Student loan advisory services, tools, and resources.
• Legal Resources: Access to legal resources for common legal services.
• Transfer Opportunities: Nationwide hospital transfer opportunities.

If you’re passionate about veterinary medicine and want to be part of a supportive, growth-oriented team, we’d love to hear from you. Apply today!

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at