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Customer Support Specialist
Customer Support SpecialistOption Funding, Inc. • Thousand Oaks, CA, US
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Customer Support Specialist

Customer Support Specialist

Option Funding, Inc. • Thousand Oaks, CA, US
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[job_card.job_description]

Option Funding, Inc. is a leading financial services provider dedicated to delivering innovative funding solutions to our clients. We pride ourselves on exceptional customer service and a commitment to helping businesses achieve their financial goals.

We are seeking a dedicated and focused Customer Support Specialist to join our team. The ideal candidate will assist clients remotely with inquiries, provide solutions to their problems, and ensure a positive experience with our services. This role involves handling customer communications via phone, email, and chat, and collaborating with other departments to resolve issues efficiently.

Responsibilities :

  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Provide accurate information about our funding products and services.
  • Assist clients in troubleshooting issues and resolving concerns.
  • Document customer interactions and update account information accurately.
  • Collaborate with sales, technical, and operational teams to ensure customer satisfaction.
  • Follow up with clients to ensure their issues are resolved and they are satisfied with our service.
  • Identify opportunities to improve customer experience and suggest process improvements.

Requirements

  • Proven experience in customer support, client services, or a related role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills and patience.
  • Ability to work independently and as part of a team.
  • Familiarity with financial services or funding solutions is a plus.
  • Proficiency in CRM software and MS Office Suite.

    • Benefits

  • Competitive Salary Packages
  • Flexible Work Arrangements (Remote or Onsite options)
  • Health, Dental, and Vision Insurance
  • Paid Time Off (PTO) and Holidays
  • Career Development and Training Opportunities
  • Performance Bonuses or Incentives
  • Retirement Plan Options (such as 401(k))
  • Employee Assistance Programs
  • Paid Parental Leave
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    Customer Support Specialist • Thousand Oaks, CA, US

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