Administrative Services / Clerical - Customer Service Representative 3

Job Title: Customer Service Representative 3
Location: Nashville, TN 37203 (On-Site)
Duration: 12 Months
Daily Schedule: Monday-Friday 8am-5pm

Job Description:
Position's Contributions to Work Group:
- Addressing and resolving customer issues and inquires. Ensuring all customer communication is clearly documented.
- Identifying issues and determining appropriate course of action for effective resolution.
- Processing results from analysis of data.
- Execution of customer service standard processed. Maintaining customer accounts and relationships.

Why this Role?
- This is a foundational role with opportunity to provide memorable customer experience and have extraordinary impact on customer relationships. Our team onboarding process is structured with a variety of learning experiences with multiple peers.

Typical Day or Week in the Role
Typical task breakdown:
- Customer Service portal and email box inquiries.
- Customer account reconciliation.
- Reviewing and researching customer requests related to disputed transactions, refunds, payment instructions, etc.
- Assist with incoming and outbound customer calls.
- Processing new business and insurance policy renewals

Interaction with team:
• Daily interaction and collaboration with team is expected in relation to completing complex daily tasks.

Team Structure
- 6 workers fall under the work director: 3 full-time employees, 2 agencies. 2 underwriters that report up to the work director's manager.

Work environment:
- All office environment

Candidate Requirements
Education & Experience Required:
Years of experience:
• 5-7 years customer service -related experience required.
• 2 years of insurance related experience
• Degree requirement: High school diploma or GED required. (College degree preferred).
• Do you accept internships as job experience: No
• Are there past or additional job titles or roles that would provide comparable background to this role: Underwriting Assistant, Customer Service Representative

Top 3 Skills
1. Attention to detail
2. Quick learner
3. Team oriented

Technical Skills
(Required)
• Data Analysis.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as Microsoft Office.

(Desired)
• Prior P&C insurance experience

Soft Skills
(Required)
• Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills.
• Ability to work independently and manage one's time.
• Effective Communication.
• Problem Solving.