Job Title : Help Desk Specialist (Systems Customer Support)
Location : Travis Air Force Base, CA
Clearance : Secret (we are willing to sponsor for the secret clearance, therefore, must be a US Citizen able to obtain a US Government clearance with the Department of Defense)
Certifications : CompTIA Security+
Roles and Responsibilities :
- Troubleshoot hardware and software problems in person and remotely, resolving and documenting solutions.
- Monitor backups and maintenance logs.
- Answer calls or tickets to support end users with applications, hardware, software, and networking.
- Create end user documentation and knowledge base articles.
- Support server, common user applications, desktop services, and network connectivity and associated hardware.
BEAT LLC Provides an Extensive Benefits Package Including :
Matching 401(k)Medical, Dental, Vision, and Life InsuranceHealth Savings Account (HSA)Short-Term and Long-Term DisabilityEducation AssistancePaid Holidays, Paid Time Off, and Sick Time Off