Manager, FinOps, (AWS) Public Service & Federal Customers

AWS Order-to-Cash (O2C) supports global customers by helping them understand our order-to-cash cycle and ensuring their experience with AWS meets their business needs. We help with complex account and billing related inquiries and interface with AWS teams to provide the perspective of the Voice of the Customer.

As an AWS O2C Manager you will support the government and nonprofit communities customers to identify and resolve billing issues Collect on past due balances post cash and report on your teams performance on a daily weekly and monthly basis.

A successful individual will be very self-motivatedsomeone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-group working relationships and demonstrate exceptional organizational skills and attention to detail.

By working together on behalf of our customers we are building the future one innovative product service and idea at a time. Are you ready to embrace the challenge Come build the future with us.

Key job responsibilities

• Understanding the AWS billing processes to provide guidance to customers identifying defects and driving resolutions upstream of AR
• Managing a portfolio of customer receivables and working to maximize AWS cash flow by solving customer payment issues
• Preparing insightful and actionable reports for the receivables management team
• Full cycle of accounts receivable past due balances including : research analysis and reconciliation
• Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
• Managing internal and external Accounts receivable inquiries.
• Maintaining customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
• Directly interacting with a wide variety of public sector accounts and building strong relationships and understanding the procure-to-pay cycles of our customers.
• Understanding the AWS billing processes to provide guidance to customers identifying defects and driving resolutions upstream of AR.
• Developing policies procedures and processes with internal support teams then implementing and enforcing globally (continuous improvement cycle).

In addition your responsibilities will include but will not be limited to the following :

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $125200 / year in our lowest geographic market up to $207000 / year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and / or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Required Experience :

Manager

Key Skills

International Development,Flight Operations,Football Coaching,Infection Control,Marketing & Advertising

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 125200 - 207000