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Experience Owner (Product Owner)
Experience Owner (Product Owner)Navy Federal Credit Union • Vienna, VA, United States
Experience Owner (Product Owner)

Experience Owner (Product Owner)

Navy Federal Credit Union • Vienna, VA, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Overview

The Experience Owner is self-motivated, imaginative, and energetic about building highly competitive products. They assist with driving the vision, direction, and development of one of Navy Federal's products used by our members and employees. The Experience Owner will partner closely with the other members on the product team, including the Developers and UX representative as needed while also partnering with stakeholders to ensure what is delivered fulfills strategic needs and most importantly drives a superior member experience.

Responsibilities

  • Collaborate with a cross-functional team to define and launch product vision and strategy
  • Assist with the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team
  • Influence, and motivate product team and stakeholders towards continuous improvement of product
  • Assist with translating program vision into product user stories and acceptance criteria
  • Assist with managing the product backlog including refinement of stories with cross-functional team
  • Partner with business analysts to integrate usability studies, user research, and market analysis to into product requirements
  • Analyze product usage and other empirical data and how that relates to key member needs to determine changes in product prioritization
  • Regularly analyze true needs for product features and constantly push for clear understanding of value
  • Serve as an agent of change, looking for new ways to solve problems for members and collaborate as a team
  • Proactively work with product team to formulate creative ideas or solutions for potential issues
  • Stay current with technology as well as, government / policy impacts and industry best practices
  • Assist with determining when added product value should be pushed to members / employees
  • Assist with the communications / presentations to executive management
  • Perform other related duties as required

Qualifications

  • Experience in product management or ownership to include Scrum, Agile and / or XP
  • Experience leading, shaping and developing innovative solutions while managing business risks
  • Experience in market / consumer research, project management, and analysis in support of strategic planning initiatives
  • Ability to multi-task and prioritize with minimal direction and assertiveness to change team processes quickly
  • Ability to productively communicate to stakeholders, team members, and leaders
  • Experience in developing business or technology strategy
  • Knowledge of project / program management processes and methodologies
  • Project leadership and execution, including initiatives with technology, processes, cross-functional teams and external partner team members
  • Ability to exercise initiative, produce desired results and achieve objectives
  • Ability to learn different collaboration or product management tools quickly
  • Effective skill building effective relationships through rapport, trust, diplomacy and tact
  • Analytical and conceptual skills to create original concepts / theories for various projects
  • Skill delivering effective presentations to groups of various sizes
  • Skill influencing and guiding strategic thinking
  • Strong verbal, written and interpersonal communication skills
  • Strong problem solving and negotiation skills
  • Bachelor's Degree in Information Technology, Strategy or other related field, or the equivalent combination of training, education, and experience

    • Desired Qualifications

  • Experience working with cloud-based technologies and platforms
  • Knowledge of and experience with payment systems and products, such as ACH, Zelle, wire transfers, cashier's checks, and other digital or traditional payment methods
  • Familiarity with Azure DevOps (ADO) and Microsoft Office Suite
  • Background in technology or entrepreneurship
  • Advanced knowledge of credit union operations, processes, and procedures
  • Familiarity with internal Navy Federal systems and applications

    • Hours : Monday - Friday, 8 : 00AM - 4 : 30PM (Employee may be required to work outside normal working hours to provide technical support during product implementation efforts)

    Locations : 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

    About Us

    Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

    Our approach to careers is simple yet powerful : Make our mission your passion.

  • Fortune 100 Best Companies to Work For 2025
  • Yello and WayUp Top 100 Internship Programs
  • Computerworld Best Places to Work in IT
  • Newsweek Most Loved Workplaces
  • 2025 PEOPLE Companies That Care
  • Newsweek Most Trustworthy Companies in America
  • Military Times 2025 Best for Vets Employers
  • Best Companies for Latinos to Work for 2024
  • Forbes 2025 America's Best Large Employers
  • Forbes 2025 America's Best Employers for New Grads
  • Forbes 2025 America's Best Employers for Tech Workers
  • 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
  • Military.com Top Military Spouse Employers 2025
  • 2025 Handshake Early Talent Award

    • From Fortune . 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

    Equal Employment Opportunity : All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

    Disclaimers : Navy Federal reserves the right to fill this role at a higher / lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

    Protect Yourself from Job Scams : Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

    Bank Secrecy Act : Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

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