Customer Service Rep/Clerical- Intake Victorville, CA

Position Summary: The Customer Service Representative is the voice of the organization and is the primary resource for patients and physicians to obtain information and answer questions. This position is primarily responsible to accurately, thoroughly and in a time-sensitive manner processing patient orders and providing clear and timely communication. This position also performs initial patient financial and insurance verification.

Education/Experience: High School Diploma or GED equivalency with 1-3 years of home health experience preferred. Strong organization and communication skills.

Reports to: Customer Service Supervisor/Manager FLSA: Non-Exempt

ADA Requirements:

MENTAL DEMANDS: Proven skills in critical thinking and problem solving, strong analytical, numerical, and reasoning abilities. Detail oriented and responsible. Strong leadership qualities. Flexible and innovative thinking. Uses good judgement and works well under pressure. Able to prioritize and handle multiple tasks.

PHYSICAL DEMANDS: Occasional climbing, balancing, stooping and crouching. Frequent standing, walking, and sitting. Must be able to occasionally lift 10 pounds. Travel to outside locations, usually using own vehicle.

MATERIALS AND SPECIAL EQUIPMENT USED: Telephone, computer, printer, fax machine, photocopier and calculator.

ENVIRONMENTAL CONDITIONS: Work is generally preformed in normal office conditions, with good lighting and proper ventilation. Conditions may vary.