Senior Renewals Manager

A company is looking for a Senior Renewal Manager to oversee the end-to-end renewal process and drive customer retention.

Key Responsibilities

Develop and execute a comprehensive renewal strategy, including playbooks and processes

Engage proactively with clients and stakeholders throughout the renewal lifecycle to address challenges

Partner with Customer Success and Account Managers to negotiate and finalize renewal contracts

Required Qualifications

5+ years of experience in a customer-facing role focused on renewals or account management

Strong negotiation skills with experience in complex contract renewals

Proven track record of achieving high renewal rates (90+%) in a SaaS environment

Proficiency with Salesforce and Customer Success Platform software

Flexibility in schedule to accommodate a global customer base