Enterprise Account Manager | SaaS Logistics

Enterprise Account Manager

Raft is building the enterprise AI platform for supply chain - the industry that literally keeps the world moving. We've built deep credibility in the supply chain sector, partnering with more than 60 global leaders to eliminate manual processes, unify fragmented systems, and unlock intelligence at scale. Along the way, we've raised $45M from Bessemer Venture Partners and Eight Roads to accelerate this mission.

With the launch of our next-generation agentic platform, we're doubling down on our supply chain roots while laying the groundwork to expand into adjacent sectors. Designed to handle messy data, fragmented systems, and people-intensive workflows, our platform is already proving its versatility.

As an Enterprise Account Manager, you will be responsible for building and maintaining relationships with large enterprise clients, ensuring customer satisfaction, driving revenue growth, and managing long-term account strategies. You will act as the primary point of contact for your clients, working closely with cross-functional teams to deliver solutions that meet their needs. This role requires a deep understanding of the client's business, excellent communication and negotiation skills, and the ability to identify opportunities for upselling and cross-selling.

Day to Day You Will :

• Cultivate deep, trusting relationships with enterprise-level clients, serving as their primary point of contact and trusted advisor.
• Proactively identify and drive opportunities to expand Raft's presence and revenue within existing accounts.
• Clearly articulate and demonstrate how Raft's capabilities solve client challenges and support their growth.
• Develop and execute comprehensive account plans that align with both client objectives and Raft's strategic goals.
• Gain a deep understanding of client business needs and market trends to deliver highly tailored solutions.
• Ensure clients fully leverage Raft's value, consistently monitoring satisfaction and resolving issues swiftly.
• Collaborate internally to deliver a seamless and supportive customer journey.
• Lead contract renewals and negotiations, securing mutually beneficial, long-term agreements.
• Proactively address and resolve all client concerns, delivering creative solutions for evolving needs.
• Track and report on key account metrics, providing clear insights into account health and future growth.

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