Insurance Customer Service Representative- Mason

Job Description

Job Description

Join the dynamic team at Wilks Insurance Agency, Inc., located in the heart of Mason, Ohio. We are seeking a dedicated Insurance Customer Service Representative who thrives in a positive and welcoming environment. As a key member of our office, you will be the friendly face that clients recognize and trust. In this role, you will provide exceptional service, assisting clients with their insurance needs, resolving inquiries efficiently, and ensuring that each customer interaction is a positive experience. We pride ourselves on creating a supportive and inclusive workplace where your talents can flourish. If you have a knack for communication and a passion for helping others, this is the place for you. Your role is pivotal in maintaining the high standards of client satisfaction Wilks Insurance Agency is known for. Take this opportunity to grow your career with us and make a difference in our clients' lives every day.

Benefits

Health Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Paid Time Off (PTO)

Responsibilities

Customer Interaction : Address customer inquiries with a positive attitude, ensuring clarity and satisfaction.

Policy Guidance : Assist clients in understanding their current insurance policies and suggest beneficial modifications as needed.

Claims Support : Provide guidance and support to clients through the claims process, ensuring efficient and timely resolutions.

Record Keeping : Maintain accurate and up-to-date customer records, ensuring all interactions are documented appropriately.

Continuous Improvement : Participate in training sessions and meetings to stay updated on company policies and insurance industry regulations.

Relationship Building : Develop and maintain trusting relationships with clients to foster a loyal customer base.

Requirements

High school diploma or equivalent.

Previous experience in customer service, preferably within the insurance industry.

Strong communication skills, both verbal and written.

Ability to handle multiple tasks in a fast-paced environment.

Exceptional problem-solving capabilities.

Proficiency with computer systems and CRM software.

Ability to work effectively as part of a team.

Customer-oriented attitude and a commitment to providing excellent service.