Business Manager I

Student Health Services - Business Office:

UCF Health - Student Health Services (SHS) provides various primary and specialty care services to help keep students, faculty and staff at their optimum health. The Health Center is located on the Main Campus, and satellite clinics are located at the Health Sciences and Downtown campuses. Our services are designed with students, faculty, and staff needs in mind. Become a part of our committed UCF Student Health Team as a Business Manager I and deliver outstanding care to our community.

The Opportunity:

The University of Central Florida (UCF) AHSC/Student Health Services - Business Office seeks a Business Manager I to supervise and lead financial operations. This vital role oversees staff responsible for medical coding, billing, Accounts Receivable (A/R), and collections. The manager will implement processes to maximize revenue, ensure accurate billing, and educate providers on coding principles to maintain consistent cash flow.

This is an Auxiliary (AUX) funded position. Employment is subject to availability of funding and may cease at the time funding for this employment is depleted.

Responsibilities:

• Maximize Reimbursement: Perform detailed claims reviews to ensure accurate charting, appropriate use of CPT and DX codes, and proper modifier placement. Review daily schedules and lab manifests to ensure all billable visits are accounted for and correctly billed.

• Manage Claims Workflow: Supervise the claim audit and submission process for timeliness and accuracy. Oversee the resolution of claim denials, corrections, and insurance payment errors.

• Accounts Receivable (A/R) Focus: Review the monthly A/R report, actively follow up on 90+ aged claims, and prepare A/R and CPT usage reports as requested.

• Coding Audits & Training: Conduct ongoing provider chart audits and an annual Performance Improvement (PI) Coding review.

• Ensure Compliance: Provide guidance and training to medical providers on coding guidelines, billing practices, and proper documentation to ensure compliance with OIG, CMS, and other applicable government regulations.

• Support Clinicians: Serve as a resource for providers and clinical staff regarding coding and pricing issues. Distribute quick reference sheets to aid in diagnosis and CPT code selection.

• Manage Patient Finance: Oversee patient billing, statement generation, and collection processes for both medical and dental claims.

• Supervise Collections: Supervise student workers and staff to ensure effective collection of outstanding balances and copays (including those due for next-day appointments and telehealth services).

• Issue Resolution: Resolve patient billing questions and disputes as necessary.

• EHR System Management: Review all EHR software upgrades and enhancements for their impact on billing processes. Verify the correct function of statement processes, rule engines, and explosion codes.

• Stay Current: Maintain expertise by staying current with coding processes and policies through continuous training (AAPC, Medicare, SHS in-network resources, etc.) and obtaining necessary CEUs.

• Reimbursement Research: Research newly released or requested CPT codes and their reimbursement potential for SHS in-network plans.

• Other Duties: Perform other duties as required by the leadership team.

Minimum Qualifications:

Bachelor's or Master's degree and 4+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• 4+ years of Medical Coding experience specifically within an outpatient healthcare setting.

• Demonstrated supervisory or leadership experience.

• Direct experience working with Electronic Health Record (EHR) systems, preferably eClinicalWorks.

• Proven ability to guide and train providers and clinical teams on coding, billing, and compliant documentation practices.

• Practical experience conducting coding audits and preparing financial/compliance reports.

Additional Application Materials Required:

In addition to your application, please submit a resume.

Special Instructions to the Applicants:

The anticipated salary range for this position is $56,030 - $68,632. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

This is an Auxiliary (AUX) funded position. Employment is subject to availability of funding and may cease at the time funding for this employment is depleted.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Department

Academic Health Sciences Center (AHSC) - Health Center Operations

Work Schedule

Monday - Friday 8:00am - 4:30pm or 8:30am to 5:00pm

Type of Appointment

Regular

Expected Salary

$56,030.00 to Negotiable

Job Posting End Date

12-16-2025-12-00-AM

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.