Telecom OperatorHouston Methodist • Houston, TX, US
Telecom Operator
Houston Methodist • Houston, TX, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Responds to incoming calls in a timely manner and directs caller to appropriate destination providing a smooth, clear and professionally courteous communication practice. Responds quickly and accurately to disaster and emergency situations according to department protocol. Announces emergencies through the overhead paging systems and facilitates communication during emergencies and disaster plans as appropriate. Effectively utilizes telecommunications hardware and software including problem or failure diagnosis techniques. Stays up to date on organizational changes including policies and important initiatives. Meets department metrics (abandonment rates, productivity / activities per hour, etc). Utilizes department resources wisely and efficiently. Informs management when normal wear requires replacement. Organizes time effectively, minimizing incidental overtime and sets priorities. Utilizes time effectively between heavy workloads efficiently and helps other team members Seeks opportunities to expand learning beyond baseline competencies with a focus on continual improvement. Generates and communicates new ideas and suggestions that will improve quality or service. High School diploma or equivalent education (examples include : GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) One year customer service experience Dispatching experience preferred Healthcare experience preferred LICENSES AND CERTIFICATIONS - REQUIRED Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles Ability to understand telecommunications equipment and services including call processing, paging and audio monitoring systems Knowledge of personal computer functions and Windows-based software Ability to understand and resolve problems and defuse situations with empathy and compassion Excellent telephone customer service and professional interpersonal skills
Telecommunication Operator
At Houston Methodist, the Telecommunication Operator position is responsible for the efficient operation and use of the switchboard and paging system to receive and relay calls or messages to the requested party or hospital area. This position assists patient, physicians and staff with general information and monitors all hospital alarm systems and serves as a vital link in the communication process during emergencies. The Telecommunication Operator position handles emergency calls requiring a high degree of reliability, accuracy, flexibility, critical thinking skills in stressful situations. This position strives to make the physical, emotional and spiritual needs of those served top priority and effectively communicates in a manner consistent with a customer service focus.
Responsibilities
People Essential Functions
- Communicates pertinent information to co-workers to ensure proper handling and processing of calls when away from operator position.
- Responds positively and professionally to all calls and requests for information and assistance from patients, family members, physicians and others.
- Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results and organizational results.
Service Essential Functions
Quality / Safety Essential Functions
Finance Essential Functions
Growth / Innovation Essential Functions
Qualifications
Education
Work Experience
License / Certification
N / A
Knowledge, Skills, And Abilities
Company Profile
Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research. In 2020, U.S. News & World Report named Houston Methodist Hospital to its top ranked Honor Roll for the fourth time and second consecutive year. 2020 also marked the ninth year in a row Houston Methodist Hospital has been named the No. 1 hospital in Texas. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 952 operating beds, 85 operating rooms and over 8,000 employees, Houston Methodist offers complete care for patients from around the world.
The same high-quality care for which Houston Methodist is known is available at several Emergency Care Centers in Houston and the surrounding areas. These Emergency Care Centers house exam rooms, full digital radiography suite, low radiation dose 16-slice CT scan, ultrasound and a full on-site stat chemistry lab.
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