Customer Service Representative

Job Details

Job Location

L68 Houston - Houston, TX

Position Type

Full Time

Salary Range

$17.00 - $19.00 Hourly

Job Category

Customer Service

Description

ABOUT TEAM ALLIED DISTRIBUTION

Founded in 1976, Team Allied Distribution is the country's leading independent warehouse distributor of automotive exhaust, with over 390,000 square feet of warehouse capacity throughout 26 facilities strategically located in the Western and Midwestern United States. It is a 100% employee-owned company with over 220 employee-owners. Team Allied prides itself on delivering premium-quality products, competitive pricing, fast-paced logistical services, and first-class customer service!

BENEFITS PACKAGE

Team Allied Distribution offers a comprehensive benefits package that includes medical, dental, and vision insurance. Additionally, we provide life insurance, long-term and short-term disability coverage, and accidental death and dismemberment (AD&D) insurance. Our benefits also include a 401(k) plan and an Employee Stock Ownership Plan (ESOP).

EMPLOYEE STOCK OWNERSHIP PLAN (ESOP)

The Employee Stock Ownership Plan, commonly known as an ESOP, is a retirement benefit for all employee-owners. Similar to a 401K, only better! The ESOP grants company stock to all eligible employee-owners and allocates the stocks into a trust account as part of their future retirement fund. The ESOP is a fantastic benefit because the employee-owners contribute zero dollars of their own money to the plan.

EMPLOYEE OWNER POSITION PURPOSE

The Customer Service Representative / Inside Sales position exists to field incoming calls for products, resolve customer service issues and to make effective outgoing sales calls to generate sales and revenue for the company.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Process customer order files and process tracking / delivery information back to the customer in their required formats
• Field incoming calls from customers looking for specific products based on year, make, model and type of vehicle
• Field incoming calls relating to general customer service issues and find solutions that promptly and effectively fit the customers needs
• Make effective outgoing sales calls to current and prospective customers
• Review current customer accounts to discover new sales opportunities
• AR Responsibilities - Prepare daily excel spread sheet for check deposits and Credit Card payments.

SKILLS & QUALIFICATIONS

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands and Abilities :

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Team Allied reserves the right to modify this job description at any time based on business need.