Remote Customer Service Representative

About the Role :

We are seeking Customer Service Representatives to join our team during our busiest season. As a Customer Service Liaison, you will act as the critical link between customers and our service technicians, ensuring smooth communication and efficient resolution of service needs. You will serve as the subject matter expert and real-time troubleshooter for customers experiencing issues, while coordinating with technical teams to deliver timely solutions.

This is a high-volume inbound call environment-calls are back-to-back during peak months (January and February). Our main initiative this season is to improve customer experience, so we need individuals who are positive, de-escalate situations, and deliver exceptional service.

Key Responsibilities

• Handle inbound customer calls regarding service needs, billing inquiries, and product support.
• Act as a liaison between customers and technical teams to resolve issues quickly.
• Troubleshoot problems and provide accurate information in real time.
• Maintain professionalism and empathy when managing difficult calls (e.g., delivery delays, emergency outages).
• Adhere to productivity metrics including time in queue, call status, and schedule compliance.

Skills & Qualifications

• 1-2+ years of phone-based customer service experience (technical support experience is a plus).
• Strong communication skills with the ability to listen and empathize.
• Excellent problem-solving skills and a passion for creating customer satisfaction.
• Knowledge of basic office equipment and Office 365.
• Bi-lingual (Spanish) a plus but not required.
• Must be located in Eastern Standard Time (EST).
• Demonstrated professionalism and accountability in a remote work environment. Productivity monitored by a dedicated team (time in queue, call status, schedule adherence).

Additional Details

• 100% Remote - equipment provided.
• Pay : $18.50 / hr. | Pay cycle - weekly | medical, dental & vision benefits offered
• Schedule : Monday - Friday | 8-hour shift between 7 : 00 AM - 6 : 30 PM EST
• Voluntary Saturday shifts are available. Holiday work expected (Christmas / New Year).
• Seasonal Contract for 6 months. Top performers may have the potential for full-time conversion (not guaranteed).
• Job Type & Location

This is a Contract position based out of Tampa, FL.

• Pay and Benefits

The pay range for this position is $18.50 - $18.50 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully remote position.

• Application Deadline

This position is anticipated to close on Dec 10, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.