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Quality Assurance/ Productivity Specialist
Quality Assurance/ Productivity SpecialistRehab at Home Healthcare Services • Arlington, TX, United States
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Quality Assurance/ Productivity Specialist

Quality Assurance/ Productivity Specialist

Rehab at Home Healthcare Services • Arlington, TX, United States
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  • [job_card.full_time]
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Quality Assurance/ Productivity Specialist

Rehab At Home Healthcare Services is hiring!

Location: Office @ 2301 W. Lamar Blvd. Arlington TX, 76012

Position: QA Specialist/ Productivity Specialist - Full time

About Us:

Rehab at Home Healthcare Services began with the purpose of helping patients reach an optimal level of well-being in their homes. As a company owned by physical therapists, Rehab at Home understands how much dedication and investment each patient needs in order to improve and eventually thrive. Once a patient's health is placed into our hands, we not only see it as a special responsibility but also a precious opportunity to help them through their process. We welcome doctors and family members alike to see this opportunity through.

Who we are looking for:

A detail-oriented, bilingual team member to join our office team full-time. This role plays a key part in ensuring quality care, maintaining compliance, and supporting clinician productivity for both pediatric and adult patients across multiple disciplines (ST, PT, OT, LVN & RN).

Key Responsibilities include:

Quality Assurance (QA):

  • Review therapy notes (ST, PT, OT) for pediatric and adult patients
  • Ensure documentation aligns with the Plan of Care and meets billing standards
  • Identify inconsistencies or missing documentation
  • Communicate with clinicians for corrections or clarifications

Productivity Support:

  • Monitor clinician visit numbers and compliance with their weekly commitment
  • Track missed visits and non-compliant cases
  • Call patients to confirm, reschedule, or follow up on visits
  • Input and maintain accurate data records related to visit tracking and clinician performance

Administrative Support:

  • Message with clinicians regarding scheduling, visit follow-ups, and day-to-day support needs
  • Assist with incoming and outgoing faxes
  • Answer phone calls and direct inquiries appropriately
  • Support additional clerical or office-related tasks as needed

Skills We are Looking For:

  • Spanish speaking preferred, not required.
  • Excellent attention to detail and organizational skills
  • Strong critical thinking and problem-solving abilities
  • Comfortable working with data and learning internal systems
  • Positive attitude, ability to multitask, and strong communication skills

Benefits:

  • Medical - HMO & PPO
  • Supplemental Benefits include:
  • Dental
  • Vision Insurance
  • Life Insurance
  • Critical Illness
  • Accident
  • Short/ Long Term Disability
  • 401(k) Matching Retirement Plan
  • PTO

We look forward to reviewing your application!

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Quality Assurance/ Productivity Specialist • Arlington, TX, United States

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