Entry Level Customer Service - WFH

divh2Job Opportunity / h2pWe partner with labor unions, credit unions, and professional associations across North America to deliver supplemental benefit programs that strengthen financial protection and long-term security for members and their families. Through these partnerships, we help working individuals safeguard their income, health, and peace of mind. Built on integrity, service, and genuine care, our organization is known for providing clear, personalized guidanceensuring every member fully understands the options available to them. We know every familys situation is unique, and we tailor our support to match their needs. Our mission is simple : to empower and protect hardworking families. We aim to make a real difference through programs that bring lasting stability and reassurance. As we continue to grow, were looking for motivated, people-focused professionals ready to build a meaningful remote career that combines purpose, growth, and flexibility. / ph3The Opportunity / h3pThis role allows you to make a real impact every day. Youll be the trusted connection between members and the benefits theyve requested. Through virtual consultations, youll listen, guide, and help families choose options that align with their goals. Youll enjoy the freedom of a fully remote position, with the flexibility to design your schedule and maintain balance while working alongside a supportive, like-minded team. This is more than a jobits a career built on performance, purpose, and growth. / ph3Key Responsibilities / h3ulliConduct virtual and phone consultations with members interested in their benefit options. / liliBuild trust through active listening and empathy. / liliClearly explain programs and guide families to informed decisions. / liliMaintain accurate digital records and organized documentation. / liliCollaborate with teammates to achieve shared goals and uphold service excellence. / liliParticipate in ongoing training and professional development. / liliContribute ideas to improve efficiency and the member experience. / li / ulh3Qualifications / h3ullistrongLegally authorized / strong to work in the U.S. or Canada. / lilistrongHigh school diploma or equivalent / strong (post-secondary education is an asset). / liliComfortable using Zoom, email, and digital tools. / liliStrong communication and interpersonal skills. / lilistrongSelf-motivated / strong and organized in a remote setting. / liliExperience in customer service, sales, or client relations is helpful, but not requiredfull training provided. / li / ulh3Ideal Traits / h3ullistrongEmpathetic / strong and relationship-focused. / lilistrongDependable, adaptable, and organized / strong. / liliA strong team player who values accountability. / lilistrongProfessional and confident communicator / strong who always puts people first. / li / ulh3What We Offer / h3ullistrongComprehensive benefits / strong, including life, dental, prescription, and travel coverage. / lilistrongRemote work flexibility / strong and balanced scheduling. / lilistrongPerformance bonuses, incentives, and travel rewards / strong. / lilistrongContinuous mentorship and leadership development / strong. / liliA supportive, inclusive culture that celebrates effort, growth, and success. / li / ulpIf youre passionate about helping others and want a career that offers purpose, stability, and recognition, this is your chance to thrive. Join a team that helps thousands of families across North America gain confidence in their financial futurewhere your effort is valued, your growth is encouraged, and your success is shared. / p / div