Customer Service Representative BilingualVDart Inc • Austin, Texas, USA
Customer Service Representative Bilingual
VDart Inc • Austin, Texas, USA
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Proficiency in Microsoft Office Suite. Strong multi-tasking abilities. Must be available for any 8-hour shift between 7 : 00 AM and 7 : 00 PM. No schedule change requests can be accommodated during the first 90 days. Provide unbiased assistance to Medicaid providers and clients regarding eligibility medical claims status and other program-related inquiries. Assist with problem resolution as needed. Respond promptly courteously and concisely to all phone inquiries. Accurately document all encounters in clear and concise online logs. Transfer callers to appropriate Call Center units when necessary. Consistently meet individual performance standards. Perform other duties as assigned by management. Maintain strict adherence to attendance and performance metrics.
Job Title : Contact Center Representative Bilingual Preferred
Location : Austin TX (Hybrid)
Work Arrangement : Onsite
Skills Description :
- Must have a minimum of six (6) months of recent verifiable experience in a high-volume contact center / call center environment.
- Bilingual capability is preferred
Preferred Skills :
Responsibilities :
Key Skills
Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking
Employment Type : Full Time
Experience : years
Vacancy : 1
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