General Manager

Position Description

We are seeking a highly motivated and sales driven leader to take on the role as General Manager to join our team! This is a great position for someone who loves sales and is passionate helping our members achieve their health and wellness goals. This role involves spending time working at a designated club to improve sales, overall processes and develop and lead a team of leaders to do the same. Candidates must have great people skills, willingness to learn and a strong desire to help others achieve optimal results. An ideal candidate must have a passion for fitness, demonstrate a drive for success, and a history of commitment, delivering results and motivating clients.

Departments : Operations and Sales

Position Purpose : Develop a team that delivers exceptional customer experience and hits business objectives.

Core Purpose : To create loyal, lifelong fans and exercise practitioners.

Other Responsibilities :

1. Employee behavior and success

2. Deliver great customer service

3. Club cleanliness

4. Building and equipment maintenance and safety including training of CPR and AED

5. Overall operations of club

Accountabilities :

1. Membership Sales (Club and Individual - including services, products, programs)

2. Membership Billing

3. Payroll Budget

4. Employee training, coaching, success and problem resolution

5. Customer Service (friendly, clean, helpful, problem resolution)

6. Fitness Sales Pipeline

7. Information Hub (product knowledge, programs, events etc.)

8. Employee and member safety

Requirements for Success :

• Fight hard to win.
• Lead by example.
• Takes ownership of results.
• Adapts well and quickly to various situations.
• Team player and be willing to jump into any task and get it done.
• Engage and communicates well with members and teammates with a customer service mentality.
• Possess strong mathematical, analytical and sales skills.
• Strong attention to detail while producing accurate and high quality work.
• Available to work weekdays, weekends, holidays, mornings, early-mornings, afternoons, evenings and late-night shifts.
• Must be extremely organized.
• Able to work independently, multi-task in a fast pace and demanding work environment.
• Comfortable with a computer / technology, ability to quickly shift focus.
• Good phone etiquette.

Other Requirements :