Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Shawnee, OK, US
Associate Team Leader

Associate Team Leader

H&R Block • Shawnee, OK, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [job_card.part_time]
[job_card.job_description]

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate
  • Wellbeing program, BetterYou, to help you build healthy habits
  • Neurodiversity and caregiver support available to you and your family
  • Various discounts on everyday items and services
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan
  • The Community You Will Join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    [job_alerts.create_a_job]

    Associate Team Leader • Shawnee, OK, US

    [internal_linking.similar_jobs]
    Young Adult Mental Health Team Leader (Manager IV)

    Young Adult Mental Health Team Leader (Manager IV)

    Johnson County Kansas • Shawnee, Oklahoma, USA
    [job_card.full_time]
    A career with Johnson County Government is more than just a job it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of g...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Shift Leader

    Shift Leader

    Pizza Hut • Shawnee, OK, US
    [job_card.full_time]
    Working at Pizza Hut is about making hungry people happy.It’s about being independent and having fun, making new friends and earning extra cash. If you’re ready to take the next step in your career ...[show_more]
    [last_updated.last_updated_30]
    Team Member

    Team Member

    Tractor Supply • Shawnee, OK, United States
    [job_card.full_time] +1
    Overall Job Summary The Team Member is responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while delivering a Legendary Custo...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Team Manager

    Team Manager

    Dunhams Sports • Shawnee, OK, US
    [job_card.full_time]
    Dunham’s Sports, one of the largest full-line sporting goods chains in the U.Dunham’s Bait & Tackle.Today we have over 250 stores in over 25 states from Maryland to Montana.We are l...[show_more]
    [last_updated.last_updated_30] • [promoted]
    LEAD SALES ASSOCIATE-PT in NEWALLA, OK S30519

    LEAD SALES ASSOCIATE-PT in NEWALLA, OK S30519

    Dollar General • Newalla, OK, US
    [job_card.full_time]
    Dollar General Job Opportunity.Dollar General Corporation has been delivering value to shoppers for more than 80 years.Dollar General helps shoppers save time. Function as a cashier and / or stocker a...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sales Lead

    Sales Lead

    Journeys • Shawnee, OK, US
    [job_card.full_time]
    Journeys is a teen retail leader with an emphasis on footwear and unique specialty items including apparel, backpacks, hats and accessories. With more than 800 stores in all 50 US states, Puerto Ric...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Team Member

    Team Member

    McAlister's Deli (The Saxton Group) • Shawnee, OK, US
    [job_card.full_time]
    We are hungry, and we aren't just talking about sandwiches! Come taste success at one of America's largest restaurant franchisees. Put people at the heart of everything we do.Genuine H...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Tropical Smoothie Cafe - Team Member (OK031)

    Tropical Smoothie Cafe - Team Member (OK031)

    Dyne Operating LLC • Shawnee, OK, United States
    [job_card.full_time] +1
    Tropical Smoothie Cafe's largest franchisee is DYNE Hospitality Group.DYNE's mission is to create opportunities by leveraging our God-given gifts, believing that everyone excels at something.When w...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Team Member

    Team Member

    MB Shawnee • Shawnee, OK, US
    [job_card.part_time]
    Free Team Member Meal & Drinks While You Work.Discount For You & Family / Friends When Not Working.Flexible Schedules, Full & Part Time Shifts Available. Health, Vision, Dental, & Life...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Team Member

    Team Member

    McAlister's Deli • Shawnee, OK, US
    [job_card.full_time]
    We are hungry, and we aren't just talking about sandwiches! Come taste success at one of America's largest restaurant franchisees. Put people at the heart of everything we do.Genuine Hospitality, E...[show_more]
    [last_updated.last_updated_30]
    Shift Leader

    Shift Leader

    Wingstop • Shawnee, OK, US
    [job_card.full_time]
    This position will report to the General Manager.We need a leader who can ensure our team works together to achieve the highest standards in food quality, speed, accuracy, and cleanliness.You'll be...[show_more]
    [last_updated.last_updated_variable_days]
    Shift Lead

    Shift Lead

    KMAC Enterprises • Chandler, Oklahoma, United States, 74834
    [job_card.full_time]
    You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp.If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wag...[show_more]
    [last_updated.last_updated_30]
    Stocking Team Associate

    Stocking Team Associate

    Sam's Club • Shawnee, OK, US
    [job_card.full_time] +1
    WM Supercenter #103 196 Shawnee Mall Dr Shawnee, OK 74804-1337 CP-103-9048.Shift may start between 8 : 00am - 11 : 00am Shift may start between 1 : 00pm - 4 : 00pm. Stocking associates are focused on unload...[show_more]
    [last_updated.last_updated_less] • [promoted] • [new]
    Managers, Shift Leaders, and Crew

    Managers, Shift Leaders, and Crew

    Sonic Drive In - Tecumseh • Tecumseh, OK, US
    [job_card.full_time]
    Join Our Leadership Team at Sonic Drive-In!.Are you an enthusiastic individual with a fantastic attitude and a willingness to learn? Do you thrive in a fast-paced environment? If you're ready t...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Shift Lead

    Shift Lead

    Walgreens • Shawnee, OK, US
    [job_card.full_time]
    Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Service Team

    Service Team

    Panda Restaurant Group • Shawnee, OK, US
    [job_card.full_time]
    Join us as a Service Team Associate.We’re looking for friendly team players to create a warm environment for our guests and provide great service for our guests. Thrive in a safe and supportive work...[show_more]
    [last_updated.last_updated_30]
    Stock Associate

    Stock Associate

    Family Dollar • Shawnee, OK, USA
    [job_card.full_time]
    Join the Family Dollar team as a Stock Associate and help us keep our store shelves stocked and organized.As a Stock Associate, you will receive and process shipments, restock merchandise, and assi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Team Member

    Team Member

    KMAC Enterprises • Chandler, Oklahoma, United States, 74834
    [job_card.full_time]
    You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp.If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wag...[show_more]
    [last_updated.last_updated_30]