Health Navigator

A company is looking for a Health Navigator to guide members through their healthcare journey.

Key Responsibilities

Conduct educational calls to inform members about benefits and services, and refer them to appropriate programs

Reach out to members with care gaps, encouraging compliance and assisting with provider location and appointment scheduling

Manage system work queues and facilitate research on inquiries and complaints related to member services

Required Qualifications

Associates Degree in education, communication, or health-related field, or equivalent work experience

2 years of experience in a customer service support role is required

Ability to work independently and collaboratively in a team environment

Proficient in medical terminology

Experience managing multiple tasks and setting priorities effectively