Resident Aide

POSITION DESCRIPTION

The Residential Aide provides support and security for the New Broadway Family Shelter as well as staff coverage.

ESSENTIAL JOB FUNCTIONS

The following duties are mandatory requirements of the job:

• Maintains daily logbook, school attendance, visitor, and resident sign-in logs.
• Conducts hourly inspection of the facility and documents all on the shift report.
• Welcomes new families that arrive, conducts orientation, and provides house rules.
• Observes all residents and can recognize signs of substance abuse, child abuse, and criminal activity.
• Supervises common areas and promotes cleanliness, safety, and adherence to house rules and regulations.
• Handles incidents using standard operating procedures.
• Maintains the daily census, records, and provides information to DHS.
• Maintains excellent telephone skills and transfers calls appropriately.
• Attends program and agency staff meetings, house meetings, and training sessions as required.
• Visits multiple units as required and reports all incidents to the Operations Manager.

OTHER RESPONSIBILITIES

• Ability to work effectively with homeless families with a family member who may be diagnosed with mental illness or substance abuse disorder.
• Crisis management and de-escalation skills.
• Crib checks are done daily on the 7am-3pm and 3pm-11pm shift.
• Wellness checks are conducted on each shift: 7am-3pm, 3pm-11pm & 11pm-7am.

EDUCATION AND CERTIFICATION

• The minimum requirement for this position is a High School Diploma or Equivalency (GED).
• Valid NYS Security Guard License required.
• Criminal background checks are required.
• NYS Mandate Reporter Certification.
• Valid Safety Coordinator (F80) required.
• Fire Guard (FO2) required.
• Basic First Aid (required)
• Driver’s License preferred.

SPECIAL SKILLS AND KNOWLEDGE

• Knowledge of safety practices and standards of the organization.
• Experience working with diverse populations.
• CPR/ First Aid training required.