Python Developer - AEC

Position Overview

Autodesk Customer Technical Success organization is seeking a talented and dynamic Python development engineer to provide dedicated tier-2 support for the Autodesk Architecture, Engineer & Construction (AEC) cloud solutions. This individual will work with the Diagnostics team to triage customer technical issues and develop automations to deliver self-help and self-heal automations.

Responsibilities

Act as the dedicated support expert for Autodesk AEC cloud solutions in Customer Technical Success

Act as the customer liaison with engineering team

Research, verify, and document product defects

Boost customer trust in our solutions by expediting the resolution of escalated customer challenges through swifter triage and issue resolution

Demonstrate excellence in software troubleshooting, and diagnosing difficult to reproduce issues

Excellent verbal and written communication skills

Lead initiatives to enhance process efficiency, customer satisfaction by developing automations

Build and maintain a collection of service automation runbooks that can be run from the cloud

Build alert and telemetry systems to accelerate issue detection and mitigation

Create documentation as appropriate for the automations developed

Ensure high quality deliverables

Ability to work independently and / or guide other team members to meet deadlines

Self-motivated and proactive, possessing strong desire to learn

Minimum Qualifications

4-year bachelor’s degree from an accredited institution in engineering, computer science, or a related degree

Minimum 8 years of experience in the architecture & engineering domain

Strong skills in Windows OS, networking, Cloud APIs, virtualization

Experience with Azure, AWS, or similar cloud provider is helpful

Strong Experience writing script-based automations using Python, or similar scripting languages

Experience in Agile Software Development practices and tools (such as Jira, Kanban. Etc.)

Preferred Qualifications

Excellent skills in resolving customer problems with an “out of the box” and a “can do” approach

Exhibit leadership skills and go beyond on the roles and responsibilities

Take ownership and accountability of the tasks and show leadership skills to mentor coach the team whenever required

Working experience with any of those products : AutoCAD, Revit, Forma, BIM360.

Learn More

About Autodesk

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When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $141,400 and $228,800. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

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