Warehouse Clerk

Hybrid Warehouse Clerk & Customer Service Representative (CSR) - West Columbus, OH

[Company Name] is seeking an experienced and professional Hybrid Warehouse Clerk & Customer Service Representative (CSR) to join our operations in West Columbus, OH . This role is primarily a desk-based position focused on administrative and customer support, but requires the flexibility to assist with light warehouse tasks as needed to support operations.

Position Overview

Job Title : Hybrid Warehouse Clerk & CSR

Location : West Columbus, OH

Schedule : Monday to Friday, 8 : 00 AM to 5 : 00 PM

Compensation : $20.00 per hour

Key Responsibilities

Customer Service & Administration (Primary Role)

Communication : Serve as a highly professional point of contact for external customers and internal teams. Must be well-spoken and possess excellent written communication skills.

Inquiries Management : Handle a high volume of calls and emails, addressing customer inquiries regarding order status, shipping schedules, inventory availability, and general logistics.

Problem Solving : Efficiently research and resolve customer issues and discrepancies, maintaining a focus on satisfaction and clear documentation.

Clerical Support : Perform accurate data entry, manage shipping documentation, track orders, and maintain organized files related to warehouse and customer activity.

Warehouse Operations Support (Secondary Role)

Floor Assistance : Be willing and able to transition from the desk to the warehouse floor to assist with non-primary duties. This assistance may include checking in drivers, light material staging, coordinating paperwork for shipments, or conducting simple inventory spot checks.

Logistics Coordination : Support the warehouse manager by ensuring all necessary shipping and receiving paperwork is complete and processed correctly.

Qualifications

Experience : Proven, professional experience in a Customer Service Representative (CSR) , Administrative , or Clerical role is required, ideally within a logistics or distribution environment.

Communication : Exceptional verbal and written communication skills are mandatory. Must project a polished and articulate image when interacting with customers and carriers.

Adaptability : Must be comfortable and willing to work both in an office setting and occasionally in a warehouse environment.

Technical Skills : Proficient in the use of standard office software (e.g., Microsoft Office Suite) and capable of learning new warehouse management or order entry systems quickly.

Work Ethic : Highly organized, punctual, detail-oriented, and reliable.

Compensation / Pay Rate (Up to) : $20.00