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Field Service Technician (Printer Repair)
Field Service Technician (Printer Repair)Peak Technologies • Port Chester, New York, United States
Field Service Technician (Printer Repair)

Field Service Technician (Printer Repair)

Peak Technologies • Port Chester, New York, United States
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Job Details :

  • Position : Field Service Technician (Printers / Scanners / etc.)
  • Pay : $27 / hr+.
  • Location : Westchester, NY

Are you a Field Technician / Engineer / Service Technician? Or do you want to become a member of this field? Are you tech savvy with mechanical aptitude and a good communicator? Can you help us to provide best-in-class service and work with an industry leader?

For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing, and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.

Position Overview :

  • As a Field Service Technician / Customer Service Engineers (CSE) you will provide service and support for Peak Technologies supported equipment, in a timely manner, including, but not limited to, installations, repair, preventative maintenance, calibration, and sales support.
  • Maintain an organized, proactive system of territory management, utilizing current management reports and data provided.
  • Demonstrate the ability to develop contingency and effective support plans for necessary guidance from senior peers.
  • Continually evaluate and implement efficiency improvements in territory operation.
  • Responsible for promoting and maintaining high customer satisfaction levels and consistently achieving results across all key areas of the business with little supervision or direction.
  • Focused on growing the business, treating every service event as a growth or lead generation opportunity.
  • Maintain a positive attitude and demeanor, embracing change and influencing peers and team to do the same.

    • Responsibilities include, but are not limited to :

  • Promote and produce the sale of service contracts, upgrades, parts, and billable labor revenue to meet established business goals and guidelines.
  • Maintain proper and accurate inventory for the purpose of service and follow approved policies and procedures for Inventory Controls.
  • Provide accurate and timely documentation that details field activity, expenses, time reporting, and other information as required.
  • Provide exceptional customer service; ensure customer satisfaction is achieved when resolving customer / product issues and complaints.
  • Provide prompt, effective, and continuous communication with customers and internal stakeholders about service call status, ETA’s, and resolution status.
  • Regularly interact and build strong relationships with internal and external customers.
  • Develop a working knowledge of Corporate and Service Department procedures and policies.
  • Installs, maintains, and repairs FHE (forms handling equipment)
  • Takes ownership of position and proactively engages in coordinating and scheduling servicing activities based on regional demands and priorities.
  • Demonstrates behavior that cultivates operational excellence by continually challenging old methods or ways of thinking and taking responsible risks to improve results; serves as a positive role model in creative thinking and in focusing on quality work. Continuous training and self-development to learn Peak Technologies products and applications. Attend management-approved seminars and training sessions as requested.
  • Complies with all safety policies, practices, and procedures.
  • Performs other duties / special projects as assigned.

    • Qualifications :

  • Field service repair of copiers and printers.
  • Electromechanical experience in machine repair.
  • Near expert-level technical background in electro-mechanical devices such as printers, kiosk / ATM devices, or equivalent experience.
  • Associate Degree required and / or 5-plus years of equivalent work experience in field service, IT, or a similar industry.
  • Certification in information technology, process improvement, or similar disciplines is desired.
  • Operates within division or department policy guidelines using independent judgment in achieving assigned objectives.
  • Reads and interprets documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Applies common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Escalates issues discovered while performing required tasks to minimize customer disruptions.
  • Prioritizes and handles multiple tasks simultaneously.
  • Strong computer skills and phone application skills using Microsoft Windows-based programs are required.
  • Self-starter and motivated to perform effectively during times of high demand.
  • Ability to work from home with minimal supervision or guidance.
  • Must have a valid driver’s license and maintain a safe driving record.
  • Must be able to lift 50 lbs without limitations or constraints.
  • Be able to travel throughout the country.
  • Be able to perform in high-pressure environments.
  • Critical physical effort consisting of continuously standing, bending, and handling equipment.
  • Exposure to limited amounts of noise and paper dust.
  • Home office with 90% daily travel and up to 20% overnight travel to customer sites nationally.

    • About Peak Technologies :

    Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value.Peak Technologies serves as a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.

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    Field Service Technician • Port Chester, New York, United States

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