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VP, Strategic Accounts and Strategy - Healthcare
VP, Strategic Accounts and Strategy - HealthcareInmar • Winston Salem, NC, US
VP, Strategic Accounts and Strategy - Healthcare

VP, Strategic Accounts and Strategy - Healthcare

Inmar • Winston Salem, NC, US
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  • [job_card.full_time]
[job_card.job_description]

Vice President, Strategic Accounts & Strategy

The Vice President, Strategic Accounts & Strategy is a key leadership role within Inmar's Healthcare Division, responsible for shaping and executing account strategies for the organization's most strategic, top-tier healthcare clients and emerging products and services. This leader will serve as executive sponsor for high-profile client relationships, ensuring client growth, retention, satisfaction, and measurable value realization while developing frameworks and strategic direction for account management across the Healthcare Client Excellence organization. With deep knowledge of the healthcare ecosystem (hospital, retailer, wholesaler, and familiarity with life sciences), this role will integrate client insights with enterprise strategy to drive long-term value for both clients and Inmar.

Primary Accountabilities

Strategic (40%)

  • Serve as executive sponsor for Inmar's strategic healthcare clients, representing the company in executive forums, business reviews, and escalations.
  • Partner with account leaders to create and execute multi-year strategic account plans aligned with client objectives and Inmar's enterprise goals.
  • Lead the development of account management frameworks, playbooks, and governance models to strengthen account strategy discipline across Client Excellence.
  • Partner with Product, Operations, Marketing, and Finance to ensure alignment of client strategies with new offerings, innovation initiatives, and enterprise growth plans.
  • Identify and advise on emerging healthcare / life sciences opportunities to shape new offerings and extend client value.

Leadership (30%)

  • Lead, mentor, and develop account leaders and teams responsible for top-tier healthcare clients.
  • Model leadership behaviors that reinforce client-centricity, collaboration, and innovation.
  • Establish a culture of transparency, accountability, and excellence across Client Excellence teams.
  • Support adoption of emerging products and services by advising clients on value opportunities and shaping offerings for strategic relevance.

    • Influence (20%)

  • Provide strategic input on deal structures, renewals, and complex contracting in partnership with Legal, Finance, and Commercial teams.
  • Represent the voice of the client in enterprise-level initiatives, ensuring client needs inform product, service, and operational strategies.
  • Build trust-based executive relationships that position Inmar as a long-term partner and advisor.

    • Analytical (10%)

  • Oversee the development and use of client health metrics (retention, adoption, ROI, satisfaction).
  • Interpret client feedback and market data to inform account strategies and organizational priorities.
  • Ensure decision-making is data-driven, balancing financial outcomes with client value and experience.

    • Required Qualifications :

  • 12+ years of progressive leadership experience in strategic accounts, customer success, or enterprise client management, preferably within healthcare.
  • Proven executive client engagement experience with Retail, Wholesale, Life Science hospitals, retailers, wholesalers, and / or consumer healthcare organizations.
  • Strong knowledge of healthcare ecosystem dynamics; life sciences background a plus.
  • Demonstrated success in account strategy planning, client retention, and growth initiatives at scale.
  • Experience shaping contracting strategies and providing input on complex deal structures.
  • Strong leadership, communication, and executive presence with ability to influence senior stakeholders.
  • Bachelor's degree required; advanced degree (MBA, MHA, or related) strongly preferred.

    • Individual Competencies :

  • Integrity : Gains the trust of others by taking responsibility for your own actions and telling the truth. Follows through on commitments and agreements; respects confidentiality; maintains confidentiality regardless of pressure from others.
  • Innovative : Ability to develop, sponsor, or support the introduction of new and improved methods, products, procedures or technologies.
  • Problem Solving : Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.
  • Communication : Giving and receiving messages and information in written, oral, and visual formats concisely for a complete understanding of meaning and intent.
  • Collaboration : Works collaboratively with others to achieve group goals and objectives.
  • Effective Execution : Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.
  • Building Collaborative Teams : Builds productive and cooperative relationships to facilitate team effectiveness through the understanding and utilization of individual strengths, behaviors, and personalities to achieve team goals and organizational success.
  • Inclusivity : Actively seeks to include and engage everyone regardless of backgrounds, cultures, or demographics to leverage the wealth of knowledge, insights and perspectives of a diverse workplace to spark creativity and propel innovation in an open and trusting environment.
  • Vision and Strategy : Takes a long-term view and builds a shared vision with others while positioning the organization for future success by identifying new opportunities, formulating objectives and priorities, and implementing plans consistent with the long-term interest of the organization in a global environment.
  • Change Management : Acts as a catalyst to change by using effective strategies to facilitate organizational change initiatives and overcome resistance to change.
  • Accountability : Sets clear goals, objectives, expectations, and responsibilities and monitors the process, progress and results to hold self and others accountable for measurable actions and results.
  • Influence : Persuades or convinces others to support an idea, agenda, or direction through establishing credibility, using data and facts for support, directly addressing a person's concerns or issues, and making connections while wielding power and authority in an effective and fair manner.
  • Business Acumen : Understands and is aware of how to think about and successfully make the right business decisions through the utilization of industry-specific knowledge and skills and strategic thinking tools and skills.
  • Influential Communication : Fosters open communication, speaks truthfully and with one voice through clear and consistent messages, listens to others and values all opinions while acting in a respectful manner to influence an outcome, impact, or effect, and responds appropriately to concerns of others.
  • Quality Management : Leads and influences by example by following the principles of Quality Management in the areas of customer focus, leadership, engagement, process, continuous improvement, evidence-based decision making, and relationship management.

    • The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Duties responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

  • Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
  • Regularly required to talk or hear and read instructions on a computer monitor and / or printed on paper.
  • Occasionally required to stand, kneel or stoop, and lift and / or move up to 25 pounds.
  • Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.
  • Occasionally required to remain in a stationary position.

    • As an Inmar Associate, you :

  • Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
  • Treat clients and teammates with courtesy, consideration and tact; you also can perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
  • Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.
  • Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
  • Understand that results are important and focus on turning mission into action to achieve results following the principles of agile, dynamic execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
  • Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

    • Eligible associates have access to :

  • Medical, Dental, and Vision insurance
  • Basic and Supplemental Life Insurance options
  • 401(k) retirement plans with company match
  • Health Spending Accounts (HSA / FSA)
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