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Founding Head of Ops
Founding Head of OpsArbora Health • San Diego, CA, United States
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Founding Head of Ops

Founding Head of Ops

Arbora Health • San Diego, CA, United States
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  • [job_card.full_time]
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Company Description

Arbora Health is a AI-first billing partner helping behavioral health providers get paid accurately and on time. We combine AI, software and hands-on support to simplify revenue cycle management, giving providers financial stability so they can focus on care.

Role Description

Arbora Health is seeking a Manager, Strategy & Operations to drive operational excellence and scale our billing operations. This role will oversee daily workflows, design and implement process improvements, and lead strategic initiatives to improve collection rates and customer experience. You will collaborate closely with leadership and cross-functional teams to align operations with company goals and ensure we continue to deliver high-quality, efficient RCM services.

This is a full-time role either fully remote or hybrid based in San Diego, CA.

Responsibilities

  • Own and optimize day-to-day operational workflows across claims submission, denials, and collections.
  • Identify inefficiencies and design process improvements using a data-driven approach.
  • Track KPIs (e.g., collection rates, AR days, denial rates) and report on operational performance.
  • Lead cross-functional projects to implement operational and technical enhancements.
  • Support and manage offshore teams to ensure consistency and quality.
  • Develop SOPs and training materials to maintain high-quality operations as we scale.
  • Serve as a thought partner to leadership on growth strategy and operational priorities.

Qualifications

  • 3+ years of experience in healthcare operations, revenue cycle management, or management consulting.
  • Strong analytical and problem-solving skills with a track record of process improvement.
  • Excellent communication skills and ability to work cross-functionally.
  • Experience managing projects and coordinating across teams.
  • Tech-savvy; comfortable using and learning workflow and reporting tools.
  • Passion for improving healthcare operations and working in a fast-paced startup environment.
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    Founding Head Of Ops • San Diego, CA, United States

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