Front Desk Agent

Job Description

Location: New Orleans, LA
Reports To: Front Desk Manager,
Job Type: Full-time

Summary

The Front Desk Agent is often the first point of contact for guests or clients. You'll manage check-ins and check-outs (if hospitality), answer inquiries, handle reservations, and support guest satisfaction by providing courteous, prompt, and helpful service.

Key Duties & Responsibilities

• Greet and welcome guests/visitors in a professional and friendly manner

• Manage reservations: online, phone, and walk-in; confirm, modify or cancel as necessary

• Respond to guest inquiries, concerns or complaints; escalate as needed

• Provide information about local attractions, transportation, hotel/office services

• Maintain records, complete logs/reports, ensure front desk area is well kept and presentable

• Coordinate with housekeeping, maintenance and other departments to ensure rooms or facilities are ready and in good condition

• Follow safety, security, and cash handling procedures

Qualifications:
Qualifications

• High school diploma or equivalent; further education in hospitality or related fields is a plus

• Excellent interpersonal and communication skills; professional appearance and demeanor

• Ability to multitask, stay organized, and manage time effectively

• Strong problem-solving skills; ability to remain calm under pressure or during peak periods

• Basic computer skills; experience with reservation / property management systems helpful

Additional Information

Benefits

• Competitive salary: $60,000 - $65,000 annually.

• Professional development and growth opportunities.

• Collaborative and supportive work environment.

• Opportunity to develop key communication and organizational skills.

• Full-time, on-site position in Austin, TX.