Process Lead

Job Description

The Role :

System Engineers are responsible for partitioning and allocating product, feature and system functionality to implementation teams. Safety, reliability, and regulatory compliance are factors considered in system design with the goal of optimizing performance, design, testability, and deployability. System engineers identify use cases, define functional technical requirements, enable robust implementation designs, and ensure built-in quality with test definition and traceability.

This role leads the operating model, governance, and end-to-end delivery lifecycle for the Atlassian tool stack. The Senior Systems Engineer will serve as the process lead for Atlassian platforms—Jira, Confluence, and Jira Align—driving standards, scalability, and business value across engineering and product teams. Experience with full‑stack software development is highly desirable to accelerate automation, integrations, and platform extensibility.

Hybrid : This role is categorized as hybrid. This means the successful candidate is expected to report to the Michigan IT Innovation Center three times per week, at minimum.

Company Vehicle : Upon successful completion of a motor vehicle report review, you will be eligible to participate in a company vehicle evaluation program, through which you will be assigned a General Motors vehicle to drive and evaluate.

Note : program participants are required to purchase / lease a qualifying GM vehicle every four years unless one of a limited number of exceptions applies.

What You'll Do :

Own the end-to-end operating model for Jira, Confluence, and Jira Align, including governance, standards, intake, prioritization, and roadmap for platform capabilities.

Define, implement, and continuously improve enterprise templates, workflows, schemes, fields, spaces, and permissions aligned to Agile, Scrum / Kanban, and SAFe practices.

Lead process design for demand intake, portfolio planning, dependency management, and value stream visualization in Jira Align; ensure consistent data models and roll‑up reporting.

Partner with InfoSec, Compliance, and Enterprise Architecture to enforce access models, SSO / SAML / OAuth, data retention, auditability, and change controls (e.g., SOX / ITGC where applicable).

Serve as service owner for reliability, performance, capacity, DR / backup, and upgrade strategy across Cloud and / or Data Center footprints; establish SLIs / SLOs and error budgets.

Drive platform health : app lifecycle and marketplace add‑on governance (e.g., ScriptRunner, Automation for Jira, JMWE), instance hygiene, consolidation / migrations, and deprecation plans.

Build and maintain integrations using REST / GraphQL APIs and eventing with CI / CD, SCM, incident / CMDB, identity, and analytics platforms; steward data quality and lineage.

Establish metrics and insights : define canonical dashboards for delivery flow (e.g., cycle time, throughput, WIP), agile health, dependency risk, and portfolio predictability.

Leverage AI capabilities (e.g., Atlassian Intelligence, Azure OpenAI) to automate routine tasks, enhance search and insights, and prototype AI-assisted workflows with clear governance and guardrails.

Create and socialize SOPs / runbooks, RACIs, and change / incident / problem management processes; facilitate CAB readiness for platform changes.

Coach teams and admins on best practices; deliver enablement materials, office hours, and communities of practice to drive adoption and self‑service.

What You'll Need :

8+ years in enterprise systems engineering or platform administration with 5+ years focused on Atlassian ecosystems (Jira, Confluence) in large-scale environments.

Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.

Demonstrated stewardship of Jira Align or equivalent enterprise portfolio tooling at scale (multi-ART SAFe environment or comparable).

Hands-on administration expertise : schemes, workflows, permissions, custom fields, advanced roadmaps, automation, and space governance.

Strong grasp of Agile / Lean delivery (Scrum, Kanban) and SAFe constructs (ARTs, PI planning, dependencies, objectives, lean portfolio).

Proficiency with identity and security : SSO / SAML / OAuth, SCIM, role / permission models, data protection, and audit compliance.

Experience operating Atlassian Cloud and / or Data Center (install / upgrade strategy, node scaling, Postgres / DB care, backup / restore, DR).

Scripting / automation skill in one or more : Python, JavaScript / TypeScript, Bash / PowerShell; strong familiarity with Atlassian REST APIs.

Experience integrating and governing AI tooling in the SDLC : Atlassian Intelligence, code assistants (e.g., GitHub Copilot), retrieval-augmented search, prompt patterns, and enterprise guardrails.

Clear, concise communication with executives and engineers; proven ability to lead cross-functional initiatives and influence without direct authority.

Preferred Skills :

Full‑stack development : modern front‑end (React / TypeScript), back‑end (Node.js, Java / Spring Boot, or .NET), API design (REST / GraphQL), and automated testing (Jest, Cypress, JUnit).

AI and automation : Atlassian Intelligence, OpenAI / Azure OpenAI services, RAG patterns and vector search (e.g., pgvector / Pinecone), prompt engineering, and GenAI governance / guardrails.

Atlassian extensibility : Forge / Connect apps, webhooks, ScriptRunner groovy, custom integrations, and event-driven workflows.

CI / CD and DevOps tooling : GitHub / GitLab / Azure DevOps pipelines, artifact management, containerization (Docker / Kubernetes), and Infrastructure as Code (Terraform).

Observability for platform health : logging, metrics, distributed tracing, and Synthetics; performance diagnosis and capacity planning.

Data and analytics : SQL (Postgres), data modeling for portfolio roll-ups, and BI dashboards (e.g., Tableau / Power BI).

Responsibilities by Capability Area :

Governance and Standards

Define platform guardrails, naming conventions, and reuse patterns; manage app marketplace risk and lifecycle.

Reliability and Operations

Establish SLIs / SLOs, alerts, runbooks; lead incident / problem management and post‑incident reviews.

Security and Compliance

Enforce least-privilege models, audit trails, change controls, retention, and eDiscovery / legal hold coordination.

Delivery and Adoption

Run intake / triage, maintain a transparent backlog / roadmap, and measure value realization and adoption.

Integration and Automation

Implement and harden integrations with identity, CI / CD, incident / ITSM, CMDB, and financial / portfolio systems.

Design, pilot, and govern AI-assisted workflows and integrations (Atlassian Intelligence, LLM services, vector search), including access controls, quality reviews, and telemetry.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. PLEASE DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources .

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and / or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire .

Accommodations

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