Customer Service Representative

Customer Service Representative (Bilingual Required) 📍 Multiple Locations – Arizona 🕒 Full-Time | In-Office

About Us: Ayala Insurance has proudly served our community for over 25 years, providing trusted insurance solutions and exceptional customer care. We are a fast-paced, community-driven agency that values professionalism, teamwork, and long-term growth.

Position Overview: We’re seeking an experienced Bilingual (English/Spanish) Customer Service Representative (CSR) to join our team. The ideal candidate is dependable, detail-oriented, and enjoys helping clients with their insurance needs while delivering an outstanding customer experience.

Responsibilities:

Assist clients with policy inquiries, payments, endorsements, and renewals

Process changes, cancellations, and reinstatements accurately and efficiently

Provide excellent customer service in person, over the phone, and via email

Support agents by maintaining client records and documentation

Handle incoming calls and follow up with clients as needed

Qualifications:

Bilingual in English and Spanish (required)

Insurance experience required (Property & Casualty license a plus)

Strong customer service and communication skills

Ability to multitask and stay organized in a busy environment

Positive attitude and team-oriented mindset