Sr. Customer Success Manager

This role is based in Chicago.

At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business.  The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team.

The Senior Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure LinkedIn Customers achieve a significant return on investment (ROI) and drive business success with their LinkedIn investment.

As a Sr. CSM you will be tasked with :

Serving as a Customer champion and advocate

Helping Customers realize value from their investment

Partnering on customer retention and expansion

The Sr. CSM will partner with various stakeholders within assigned customers to ensure effective user and product onboarding and engagement on LinkedIn products and solutions.

Responsibilities Include :

Act as a trusted advisor to the end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities leading to full business value.

Utilize client usage and industry metrics to derive insights and use these to drive greater customer engagement andadoption.

Agree on business objectives and goals with customers to build measurable success plans set cadence of communication to deliver ROI and operational reviews.

Develop new and innovative ways to share relevant data and insights that are impactful to customers and ties back to their success drivers through operational reviews to key customer stakeholders as well as Strategic Business Reviews.

Analyze current customer engagement metrics and leverage the Learning Center to provide new and ongoing product education options.

Track and record customer activity in a timely manner in systems of .

Identify churn risk and maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.

Maintain a deep understanding of LinkedIn products to effectively guide customers on bestpractice.

Interpret customer insights to drive change in product and act as voice of customer to LinkedIn Product teams.

Expedite technical and purchase-related escalations.

Advance personal journey with Diversity Inclusion and Belonging as this is a top priority for LinkedIn and many of its customers.

Partner with sales counterparts on prioritized customers to drive overall customer adoption enhance customer success and mitigate customer churn risk.

Up to 15% travel may be required.

While this role does not own quota associated with renewal or growth you are accountable for the success of the partnership as measured through depth frequency and quality of executive engagements delivery of ROI as validated by the customer and growth opportunities identified.

Qualifications :

Basic Qualifications :

5 years of experience in any of the following : Customer Success Account Management / Sales Consulting Product Training and Enablement Project Management or Change Management

Preferred Qualifications :

Experience in recruiting applicable talent experience learning e-Learning Organizational L&D sales account management product enablement and / or sales effectiveness.

Proficient interpersonal skills demonstrated by the ability to build authentic business relationships and effectively manage relational challenges

Proficient organization project management and time management skills

Experience analyzing data trends and client information to identify product or growth opportunities in service of customer value

Influential verbal and written communication skills including expertise in presenting to both small and large audiences

Proficient understanding of Sales concepts and Software as a Service

Bachelors degree or equivalent practical experience

Suggested Skills :

• Stakeholder Management
• Project Management
• Data Analysis

Additional Information :

LinkedIn is committed to fair and equitable compensation practices.

The pay range for this role is $93000-$150000. Actual compensation packages are based on several factors that are unique to each candidate including but not limited to skill set depth of experience certifications and specific work location. This may be different in other locations due to differences in the cost of labor.

The total compensation package for this position may also include annual performance bonus stock benefits and / or other applicable incentive compensation plans. For more information visit  Opportunity Statement

We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race color religion creed gender national origin age disability veteran status marital status pregnancy sex gender expression or identity sexual orientation citizenship or any other legally protected class.

LinkedIn is committed to offering an inclusive and accessible experience for all job seekers including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening apply for a position or participate in the interview process connect with us at and describe the specific accommodation requested for a disability-related limitation.

Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to :

A request for an accommodation will be responded to within three business days. However non-disability related requests such as following up on an application will not receive a response.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by LinkedIn or (c) consistent with LinkedIns legal duty to furnish information.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance LinkedIn will consider for employment qualified applicants with arrest and conviction records.

Pay Transparency Policy Statement

As a federal contractor LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link : Data Privacy Notice for Job Candidates

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants : Work :

No

Employment Type : Full-time

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Experience : years

Vacancy : 1