Manager of Customer Success

A company is looking for a Manager of Mid Market Customer Success.

Key Responsibilities

Lead and manage a team of customer success professionals focused on client retention and expansion

Develop and implement customer success programs to enhance client experience

Monitor customer success metrics and address escalated customer issues effectively

Required Qualifications

Proven experience in customer success, sales, service delivery, or a related field

Strong leadership skills with the ability to motivate a team

Analytical mindset for interpreting data and driving decision-making

Adaptability to manage shifting priorities in a fast-paced environment

Proficiency in relevant software and tools, including CRM systems