Senior Client Account Representative

Senior Client Account Representative

At Ovation Healthcare, we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance, and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.

Ovation Healthcare's corporate headquarters is located in Brentwood, TN.

We're looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.

Ovation is seeking a dedicated Client Account Representative to own one of our largest accounts to ensure our clients receive exceptional services while supporting our business goals and vision. The ideal candidate will excel in building strong relationships with large, multi-facet clients, acting as the primary contact for all Revenue Cycle Management related issues, escalations, account management. They will work closely with one large client account to understand their needs, ensuring that company and client goals are aligned and achieved. By fostering trust and open communication, they will create a positive client experience.

Client Relations

• Required : You must have a minimum of 7 years experience managing accounts in the Revenue Cycle Management space.
• Ensure that client needs are being met by the company.
• Establish trusted relationships with the client project team, key influencers / stakeholders, and client executive leadership.
• Clearly communicate challenges, shortcomings, and issues to customers by assessing causes and implications, recommending solutions and costs, and encouraging shared problem solving.
• Develop and communicate a clear vision of customer success and regularly report on the status to all key stakeholders.
• Serve as a Subject Matter Expert assigned to revenue cycle implementations, ensuring contracted deliverables are met in compliance with contractual terms and aligned with company processes.
• This individual will report to the Director of Client Services.

Analysis

Qualifications

Preferred Knowledge

Working Conditions and Physical Requirements