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Assistant Director of Rooms
Assistant Director of RoomsHilton Garden Inn LAX • Los Angeles, CA, US
Assistant Director of Rooms

Assistant Director of Rooms

Hilton Garden Inn LAX • Los Angeles, CA, US
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  • [job_card.full_time]
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Job Description

Job Description

Description : About Us

At Concert Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience.

Join our team of Experience Curators!

Concert Hospitality has an amazing opportunity as Assistant Director of Rooms

About Hilton Garden Inn

Hilton Garden Inn offers business and leisure guests upscale and affordable accommodations with modern amenities for a hotel experience that is simply on another level. At Hilton Garden Inn, you’ll find an open, inviting atmosphere with warm, glowing service, thoughtful touches and elevated food and beverage experiences that make your stay easier and more comfortable.

You should join our team if you believe...

  • That people come first and exceptional guest experiences begin with empowered, supported teams.
  • That every touchpoint in Rooms—Front Office, Housekeeping, Guest Services—tells a part of the hotel’s story.
  • That thoughtful leadership, clarity, and consistency create operational excellence.
  • That collaboration between departments is essential to delivering seamless, memorable stays.
  • That hospitality is not just service—it’s anticipating needs, elevating standards, and creating moments of connection.
  • In joining an organization that values strategic thinking, strong leadership, and a passion for developing others.

You're a great fit for this role if you...

  • Thrive in leading others and believe in coaching through empowerment, accountability, and example-setting.
  • Are energized by operations and enjoy being at the center of guest experience, team engagement, and hotel flow.
  • Possess strong knowledge of Rooms operations, including Front Office, Housekeeping, and Guest Services.
  • Naturally analyze trends, staffing, forecasts, and guest feedback to drive consistent improvement.
  • Communicate with clarity, empathy, and confidence—especially during high-volume or high-impact moments.
  • Are skilled at resolving guest issues, turning challenges into service opportunities, and preventing repeat failures.
  • Excel in environments where every day brings new guests, new stories, and new opportunities to elevate the brand.

    • We're excited to have you join us because...

  • You have experience in Rooms leadership within full-service, lifestyle, or boutique hotels.
  • You bring strategic operational insight while still being willing to jump in and support the team hands-on.
  • You understand that a strong Rooms division is the heartbeat of the hotel, setting the tone for service and reputation.
  • You take ownership of standards, service culture, and team development—driving results with intention and care.
  • You will play a key role in shaping the guest journey, elevating operational performance, and supporting a high-performing Rooms team.

    • Here's the Core of Concert Hospitality : We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS.

    What else do YOU need to know… This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.

    Requirements :

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    Director Of Rooms • Los Angeles, CA, US

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