Marketing Manager

Overview

We're supporting a leading audio entertainment service that is redefining how fans connect with artists and creators. This platform delivers immersive audio experiences-from personalized playlists and exclusive content to live events and artist merchandise. A key focus of the business is building meaningful artist-to-fan connections through physical products, exclusive releases, and limited-edition collections.

As a New Business, Merch Operations Specialist, you will play a hands-on role in scaling a global merchandise business. This position is centered on execution, vendor coordination, and operational performance across multiple international markets. You'll support the expansion of merchandise offerings, help bring exclusive product launches to market, and ensure day-to-day operational excellence that directly contributes to revenue growth and fan engagement.

**About the Role**

Join a dynamic New Business team focused on revenue generation within specific international markets. This role sits at the exciting intersection of music, artist merchandise, retail operations, and fan experiences. You will be responsible for executing merchandise operations across multiple markets and supporting the implementation of exclusive product launches. Working closely with leadership and a broader international team, you will bring to life the vision for the merchandise business while ensuring operational excellence in day-to-day activities. The ideal candidate blends strong analytical and operational skills with a genuine passion for music and merchandise, understanding both the technicalities of retail operations and the cultural significance of artist-fan connections. You will collaborate with global teams to implement merchandise programs that resonate with local audiences while upholding global standards. This is a highly hands-on role focused on execution, process ownership, and operational follow-through rather than brand marketing.

**Key Responsibilities**

* Support the identification and pitching of merchandise opportunities to artist management and record labels.
* Analyze and manage category profitability (P&L), including forecasting, revenue drivers, and cost optimization.
* Build and nurture strategic relationships with vendors.
* Manage the product lifecycle from initial concept to successful launch.
* Lead and support the onboarding and implementation of merchandise programs and physical/vinyl releases across various markets.
* Generate and maintain detailed performance reports, including sales metrics, inventory levels, and program effectiveness.
* Coordinate with marketing and industry teams to ensure amplification initiatives during program launches and ongoing campaigns.
* Assist in vendor relationship management and daily communications.
* Support the implementation and tracking of artist touring support programs.
* Ensure compliance with established processes and timelines across all initiatives.
* Maintain regular communication with operational teams for global program alignments.
* Support the onboarding, implementation, and optimization of on-demand merchandise programs, including catalog management and performance tracking.
* Track inventory levels and forecast future needs.

**Must-Have Qualifications**

* Bachelor's degree or equivalent experience.
* 3-4 years of experience in operations, retail, account management, or the music industry.
* 2+ years of experience owning program strategy and end-to-end delivery.
* Proven track record of effectively communicating results to senior leadership.
* Strong experience leading cross-functional teams and managing change initiatives.
* Excellent organizational skills and meticulous attention to detail.
* Demonstrated experience managing complex programs across multiple internal and external stakeholders, with strong process tracking and follow-through.
* Proven skill in prioritizing and executing multiple tasks while meeting tight deadlines.
* Proficiency in Excel and various reporting tools.
* Fluent in English and Spanish required
* Knowledge of retail and e-commerce processes.
* Strong analytical and problem-solving skills.

**Nice-to-Have Qualifications**

* Portuguese speaking highly preferred.
* Exceptional interpersonal skills combined with strong numerical and data interpretation abilities.
* Experience within the music industry.

**About Aquent Talent:**
Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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