Banquet Server-Part-Time(Bettendorf)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsible for serving meals and beverages to patrons in a prompt, correct and courteous fashion. Demonstrate sanitary food handling and equipment safety, properly store and label food items, maintain standards of sanitation and food handling based on County, State and Federal regulations. Maintain clean / neat work area. Ability to set up banquet area and help set tables and prepare room for guests. Availability to work a flexible schedule. Assure exceptional customer service to all patrons by communicating in a pleasant, friendly, and professional manner at all times. Performs all other duties as assigned by management.

QUALIFICATIONS

Working on a High school diploma or GED equivalent preferred. Previous serving experience required. Excellent customer service / communication skills essential . Available to work required schedule, as directed by department management. Must have neat and clean appearance and be out-going. Must have the ability to hold an Occupational License as required by the Indiana Gaming Commission. Minors Can Work but Not Serve. Anyone under the age of 21 may work in a seller / server establishment, but they may not handle or serve alcohol themselves to the customers. Staff that is at least 19 years old are authorized to act as cashiers or ring up transactions involving alcohol, but they still may not serve it until they are of legal age. When minors are on staff, an employee at least 21 years old must always be present to supervise and act responsible for the minor.

REQUIRED PERSONAL COMPETENCIES

Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Maintain physical stamina and proper mental attitude, and the ability to deal effectively with guests, management, employees and outside contacts. Must be able to lift 50 pounds. Requirements also include frequent standing, walking, stooping, bending, reaching, climbing steps and sitting. Must have the manual dexterity to cut, slice, whisk, grab, grip, type, pull, hold, tear, sort, and reach.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Indiana Grand Racing & Casino is a smoking establishment, therefore must be able to work in a smoking environment. Must be able to work in a highly populated fast-paced and noisy environment.