Job Description
Job Description
Join Us Today :
If you are seeking a rewarding career with industry-leading benefits, professional growth opportunities, and a culture that values its people, we invite you to apply today. At FDE, we are committed to supporting our Team Members in becoming their best selves. This commitment is reflected in our competitive compensation, benefits, and development programs, as well as our vision of being the employer of choice in every community we serve. Join a team honored by Furniture Today as one of the Best Places to Work in Furniture for 2025.
About Us
Factory Direct Enterprises LLC is a leading licensee of Ashley, the number one selling furniture brand in the world and the top retailer of furniture and bedding in the United States.
Compensation and Benefits
We offer one of the most competitive compensation packages in the furniture industry :
- Commission-based salary ranging from $40,000 to $90,000 per year, based on performance
- Annual bonus structure tied to individual performance and company success
- Weekly commission and bonus opportunities on written sales
- Presidents and Premier Programs that offer additional weekly bonus incentives
- Paid, comprehensive two-week training through the Ashley Sales Academy
- 401(k) retirement plan with company match
- Paid time off, holiday pay, and your birthday off
- Medical, dental, and vision insurance starting as low as $25 per week
- Employee discounts on furniture and accessories
- Referral bonuses up to $1,000 for recommending successful candidates
Our Culture and Team Member Programs :
FDE maintains a culture of recognition, service, and growth. We actively invest in the well-being of our team and welcome employee feedback through programs like Peakon Surveys. Our Ashley Cares initiatives support our employees and communities, including :
Hope to Dream : A portion of mattress sales funds beds for children in needGive a Day : Paid volunteer day annually with an approved non-profit organizationCorporate Chaplains : Confidential support for personal challenges such as grief, family needs, and stressLife Resources : Quarterly educational events focusing on financial literacy, health, and wellnessTeam Member Relief Fund : Financial assistance during unexpected life eventsSmartDollar : A free financial wellness platform to help manage budgets and plan for the futurePosition Overview : Home Furnishings Advisor
The Home Furnishings Advisor is responsible for delivering a unique and personalized guest experience. You will act as a representative of our brand, guiding customers through their home furnishing journey. As a subject matter expert, you will leverage your product knowledge and customer service skills to drive sales and ensure customer satisfaction.
Key Responsibilities :
Sales and Customer Experience
Sell a wide range of Ashley home furnishings, accessories, and warranties using the Ashley Sales ApproachWelcome and engage with every guest professionally and attentivelyDeliver compelling product presentations and offer complete solutions including protection plans and financingBuild and maintain customer relationships through proactive communication during and after the sales processPost-Sales Administration
Accurately complete post-sale documentation and ensure order details meet customer expectationsProvide all necessary paperwork to the Customer Service DepartmentEnter accurate customer information into the UPs system, including contact details for future follow-upRecord advertising efforts and maintain a lead database using customer information formsShowroom Presentation
Support store appearance through regular floor recovery and adherence to safety and cleanliness standardsEnsure every customer has a professional and welcoming in-store experienceProfessional Development
Use company-provided tools and training to enhance sales performanceStay informed about product updates and company initiativesParticipate in sales meetings, training sessions, and one-on-one coachingPerformance Expectations :
You will be evaluated on a variety of key performance indicators including :
Total sales volume and sales per guestBedding sales, close rate, protection plan sales, and average transaction valueNumber of credit applications submittedNet gross margin and guest satisfaction (Net Promoter Score)Total Piece Exception Rate and related inventory accuracy metricsAdditional Duties :
Assist with cashiering or merchandise tasks as neededParticipate in inventory and other operational processesTravel to other store locations for training or meetings as requiredSchedule Requirements :
Must be available to work at least 40 hours per week, including weekendsAdditional hours may be required during holiday or peak seasonsRegular attendance at the assigned store is requiredTwo days off per week are scheduled except during holiday periodsQualifications :
Highly motivated with a positive attitude and strong interpersonal skillsPrevious sales experience is helpful but not requiredComfortable in a performance-driven, customer-focused retail environmentStrong attention to detail and commitment to delivering exceptional serviceJob Type : Full-time
Benefits :
Health insurance, dental insurance, vision insurance, life insurance, paid time off, 401(k) with employer match, employee discount