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Tier 1 Support Technician
Tier 1 Support TechnicianFocus Cloud Group • Houston, TX, United States
Tier 1 Support Technician

Tier 1 Support Technician

Focus Cloud Group • Houston, TX, United States
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  • [job_card.full_time]
  • [job_card.temporary]
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Job Title : Tier 1 IT Support Technician

Location : Houston, TX (Onsite)

Schedule : Monday–Friday, 8 : 00 AM – 5 : 00 PM CST

Contract-to-hire position : 6 months contract before converting to fulltime.

Full time Target Salary : $55,000-65,000

Overview

We’re looking for a resourceful and detail-focused Tier 1 IT Support Technician to join our client's technology team. Our client is in Oil & Gas.

Primary Duties

  • Monitor, prioritize, and resolve incoming technical support requests.
  • Create accounts for new team members and deprovision access for departing users.
  • Maintain user records, groups, and organizational structure within directory services.
  • Prepare, image, and distribute new hardware; set up workstations, monitors, and docking stations.
  • Use PowerShell or similar scripting tools—as well as modern AI utilities—to streamline workflows and automate recurring tasks.
  • Support senior IT staff with more advanced projects when workload permits.
  • Take on additional responsibilities as automation efficiencies increase.

Qualifications

  • Solid understanding of core IT support concepts and troubleshooting techniques.
  • Experience managing user accounts within directory or identity management systems.
  • Familiarity with cloud-based identity and productivity platforms such as Azure, Entra, and Microsoft 365.
  • Knowledge of PowerShell or other scripting languages (a plus).
  • Willingness to learn and adopt automation and AI-driven tools.
  • Strong organizational habits and attention to detail.
  • Effective communication skills and comfort collaborating across different time zones.

    • Please apply with an up-to-date resume

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