Ford-Recall-Repair-Specialist

Overview

Recall Repair Specialist

MarketSource an Allegis Group company delivers integrated sales solutions by hiring training and managing industry-specific professionals that are empowered to create extraordinary customer experiences for many of the worlds most iconic brands. We design and execute sales and training solutions for small and large companies in the B2B and retail space. MarketSource is headquartered in Alpharetta GA.

Responsibilities

Summary

The Recall Repair Specialist will be responsible for effectively managing a territory to ensure that critical Takata airbag recalls and other Original Equipment Manufacturers (OEM) repair initiatives assigned are completed or cases closed on identified vehicles in their assigned geography.

Essential Job Functions :

• Conduct field canvassing door knocks and face-to-face visits at identified addresses to facilitate repairs or close cases with required documentation
• Utilize MarketSource Dashboard to review repair case assignments and closures
• Subject matter expert on Takata Airbag Recall and / or other repair information
• Complete upload and record all information to specific requirements in
• Utilize mapping and route optimization tools to effectively maximize productivity
• Educate VIN owners on the extreme importance of getting their vehicles repaired
• Overcome hesitancy and resistance from Vehicle owners facilitating repairs
• Develop relationships and work closely with assigned dealerships in designated markets and field team members
• Contact or visit other locations as assigned
• Conduct investigative work to verify the accuracy of identified outcomes from call reports
• Utilize databases and additional resources to find supporting documentation that substantiates or updates outcomes
• Utilize available online resources to identify the location owner and disposition of identified target.
• Conduct follow-up calls to validate phone numbers and / or schedule appointments for the field team
• Document results of research in or another database as directed
• Must complete and maintain required certification to complete mobile repairs.
• Obtain the owners permission and conduct specifically authorized repair(s) to identified targeted vehicles. Strictly follow manufacturers training and procedures for the make model and year of the identified vehicle.
• Obtain and keep secure replacement parts and tools according to current procedure and policy.
• Return defective or replaced parts according to current policy and complete necessary documentation.

Qualifications

Required Knowledge Skills and Abilities :

Job Requirements :

Additional Job Requirements

Additional Information

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race sex age color religion national origin veteran status disability sexual orientation gender identity genetic information or any characteristic protected by law. If you would like to request reasonable accommodation such as the modification or adjustment of the job application process or interviewing process due to a disability please call or email

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections plan or program terms. This role may be eligible for the following :

San Fran Candidates only : Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only : We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

Unincorporated Los Angeles County Candidates Only : Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable in accordance with the Los Angeles County Fair Chance Ordinance for Employers Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position as outlined above may include : access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and / or access to objects that may be used to inflict injury or harm to others.

Posted Salary Range

USD $20.00 - USD $25.97 / Hr.

Required Experience :

IC

Key Skills

Customer Service,Mobile Devices,Locksmith,Apache,Mechanical Knowledge,Auto Body Repair,Roofing,Schematics,Soldering,Appliance Repair,Equipment Repair,Power Tools

Employment Type : Full-Time

Experience : years

Vacancy : 1