Service Coordinator

Service Coordinator

OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.

With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.

OWL Services' companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo's Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.

Come join us!

We are seeking a highly organized and experienced and detail-oriented Service Coordinator to join our team. In this role, you will be responsible for monitoring and supporting daily dispatch operations across the Northeast Markets. Key responsibilities include Portal administration, Preventative maintenance and Inspection tracking, Weights & Measures submissions to municipalities, Dispatch coordination (scheduler and organizer) for EV and Petroleum, and a variety of other administrative duties as assigned. This position requires strong interpersonal and communication skills, along with the ability to solve problems effectively while maintaining exceptional levels of customer satisfaction and operational efficiency.

Responsibilities

• Provide coverage and support for dispatch operations across all assigned markets
• Oversee and maintain customer portals to ensure accuracy and positive customer experience
• Track Preventative Maintenance, Inspections, and Weights & Measures submissions
• Become proficient in all dispatch systems and portals
• Assist with market specific reporting and administrative tasks
• Step in to dispatch during high call volume or as assigned
• Perform additional administrative duties as needed

Requirements and Skills

• High school diploma or equivalent (Associate or Bachelor's degree a plus)
• Proven experience as a dispatching coordinator or similar role
• Strong understanding of dispatch operations, route optimization, and logistics
• Ability to work well independently and as part of a team
• Strong decision making skills with the ability to stay composed under pressure
• Excellent communication and customer service abilities
• Proficiency with dispatching software and systems
• Adaptability to business and operational changes
• Must have flexible schedule to accommodate business needs

Physical Requirements

• Primarily sedentary, office based work
• Hybrid schedule (office and remote work)
• Occasional travel to other Owl offices as needed

Compensation and Benefits

• 10 Paid Holidays
• Flexible Time Off
• 401(k) Company Match
• Health, Dental, and Vision Insurance
• HSA and FSA
• Disability & Occupational Accident Insurance
• Company-Paid Life Insurance Policy
• Employee Assistance Program (EAP)
• World-class paid training program for you to learn the skills for long term career success.

OWL Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.