Client Service Director

Client Service Director

At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

We are seeking a Client Service Director to join our growing team who can lead a team to deliver outstanding customer service! Are you interested in developing the talent on your team? We are looking for people who are passionate about building relationships with clients, will collaborate with their team to achieve goals, constantly seek improvement and will demonstrate the value Gallagher can provide.

How will you lead the business? Communicate at all levels to deliver high-quality client service consistent with Gallagher operational standards and practices. Lead team to directly support key sales related initiatives and revenue retention. Manage and develop a Client Service team. Independently tackle multiple tasks and manage responsibilities for self and team(s). Utilize your strong interpersonal and planning skills to consistently achieve productivity and performance measurements. Resolve difficult, high profile client issues : Conduct root-cause analyses, implement appropriate corrective action plan(s), and implement lessons learned for future benefit. Demonstrate a breadth and depth of operational service delivery management expertise focused on service quality, people, process, and technology. Lead people and processes, including crafting and implementing client service and productivity improvements.

Skills for Success : Develop professional relationships with your internal and external partners. Utilize your resilient and adaptable mentality in the face of shifting priorities. Eagerness to collaborate with all Gallagher teams and employees. Apply management skills to directly address performance and deliver tough messages.

About You Required : Bachelor's degree with 5+ years client service and / or claims management experience -OR- High School degree / GED with 10+ years client service and / or claims management experience. 3+ years supervisory experience. Appropriate licensing as required. Preferred : Demonstrates a breadth and depth of operational service delivery management expertise focused on service quality, people, process and technology. Prior experience designing and implementing. Significant experience leading and managing teams (preferably in a matrix environment) with an operational service delivery or shared services environment.

Behaviors : Strong communicator at all levels.

Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market / geography, complexity or scope, specialized skill set, lines of business / practice area, supply / demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve : Medical / dental / vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include : Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more...

We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.