Quality Assurance Supervisor

Quality Assurance Manager

This job is responsible for ensuring that all quality facets within the operation meets our customer expectations, ISO Compliance and adheres to company standards. They are also responsible for managing the day-to-day expectation of the quality team by preparing work schedules, assigning tasks, coordinating the flow of work and assigned projects, overseeing completion of work, and monitoring performance of the team.

This is an onsite role in our Irving, TX location with a schedule of Monday-Friday 6am to 4 : 30pm.

Duties and Responsibilities

• Provide verbal and written inspection, training and audit / inspection results
• Map out the Quality process flows, identify potential process and workflow improvements
• Personally perform internal quality audit work in accordance with developed Quality / Company standards
• Ensure adherence to company policies and process standards, while maintaining employee morale and overseeing the training of new and existing staff
• Work with management to establish department and company goals, and rely on experience, judgment and innovation to achieve them
• Create and utilize reports to accurately represent product flow and task completion rates and percentages
• Participate in operational improvement initiatives at the site
• Liaison between teams, shifts, and departments, and partner with vendor / customer / client representatives
• Drive engagement across area of responsibility and work with the team to foster a strong engage culture. Work with manager to review the peakon score and create action plans within the tool
• Review Tableau reports to ensure that the team / dept is attaining the desired performance metrics. Follow up with the leaders on their areas of opportunity
• Maintain a clean, organized and safe work environment for personnel to work in while ensuring all safety and environmental regulations are followed
• Ensure proper labor utilization and develop staffing requirements
• Conduct interviews for all nonexempt personnel and temporary employees

Requirements

Helpful Skills / Experience

Pay Range : $54,900.00 - $92,000.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is 10 / 17 / 2025

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World. Connect with us. Bring us your best work and your brightest ideas. And we'll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What's the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best / Great Place to Work in 15 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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