Service Engineer

Company Overview

We are a leading provider of advanced CNC machine tool solutions, dedicated to supporting our clients with cutting-edge technology and exceptional service. Our organization fosters a supportive environment where employees can focus on their expertise, thrive in their careers, and deliver outstanding results to a diverse client base.

Job Summary

We continue to grow in Texas and Louisiana, we are looking for a Field Service Engineer based in Dallas, TX. This role involves providing on-site troubleshooting, minor repairs, installations, and preventive maintenance on a wide variety of CNC machine tool equipment across Texas and Louisiana, with occasional overnight stays. We equip you with the tools you need including a company vehicle, cell phone, laptop, and covered gas expenses, so you can concentrate on excellence in service and turning customers into loyal advocates.

Key Responsibilities

• Conduct day-to-day field service, including installations, preventive maintenance, and repairs on CNC machine tool equipment.
• Diagnose and resolve customer issues, providing sales support
• Communicate effectively with diverse stakeholders to ensure high levels of satisfaction.
• Represent the company professionally and ethically, aligning all actions with business standards.
• Take full ownership of service cases, projects, and related tasks, while maintaining accurate customer records and technical documentation.
• Perform other duties as assigned to support team and client needs.

Required Qualifications:

• Must have experience with machine tools—ideally as a service engineer, operator, programmer, or internal maintenance with relevant exposure.
• Mechanical and electrical aptitude is essential; candidates should have hands-on experience with troubleshooting, minor repairs, and alignments on CNC or similar machinery.
• Ability to perform minor repairs, troubleshooting (mechanical/electrical), and basic installs/PMs on 2- and 3-axis machines.
• Familiarity with PLCs and ability to read electrical/mechanical prints
• Curiosity and a strong desire to learn are critical; candidates should be self-motivated, eager to develop technical skills, and willing to ask 'why' when troubleshooting.
• Must be able to work independently after initial training, with a strong work ethic and willingness to travel as needed.

Compensation:

• Hourly rate: $35–$40 per hour.
• Overtime: Most engineers average 7–10 hours of overtime per week (totaling ~47–50 hours/week).

Location:

• Primary location: Dallas, TX.
• Role requires travel within Texas and Louisiana, with occasional overnight stays (approx. 40% of the time may require being away from home overnight, depending on project needs).
• Most work is centered around Dallas, but assignments can include Houston, Midland/Odessa, New Orleans, and other locations within the territory.